Jordan Johnson
Simpsonville,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
REALTOR
Blackstream I Christie's International Real Estate
2022.08 - Current
- Resolve client concerns related to home purchases to maintain high satisfaction ratings.
- Complete property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Handle day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiate, facilitate, and managed real estate transactions.
- Conduct comprehensive market analysis to identify opportunities for investors.
- Review market research data and changed sales plans accordingly.
Seasonal Associate
Shriners Hospital For Children
2023.11 - 2024.01
- Managed customer relations through communication and helpful interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
REALTOR
RE/MAX
2019.03 - 2022.08
- Wrote contracts to outline sales and purchases of properties.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Presented purchase offers to sellers for consideration.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Front of the House Manager
Chiefs Wings And Firewater
2016.03 - 2019.06
- Led team of servers to consistently meet customer service and sales targets.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Liaised between servers and upper management to address issues and manage challenges.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
Restaurant Owner
Jordy's Bar And Grill
2014.01 - 2016.11
- Identified team weak points and implemented corrective actions to resolve concerns.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed payroll, daily deposits, and cost controls.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
Sever/Bartender Shift Manager
Mauldin Pub
2006.08 - 2014.01
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Corporate Trainer
Hooters Of Greenville
1999.03 - 2006.08
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
High School Diploma -
Dorman High School
Roebuck, SC06.1997
Skills
- Customer Engagement
- Recruitment
- Schedule Coordination
- Operations Management
- Menu Development
- Staff Management
- Recipes and Menu Planning
- Business Operations Expertise
- Complaint Resolution
- Supervisory Skills
- Inventory Control and Record Keeping
- Customer-Oriented
Certification
- Real Estate License - 2019
- President/Founder Simpsonville Police Foundation
- Top 50 Business Women of South Carolina 2022
- Volunteer Guardian ad Litem
- Co-Commissioner Simpsonville Planning Commission
Timeline
Seasonal Associate
Shriners Hospital For Children
2023.11 - 2024.01
REALTOR
Blackstream I Christie's International Real Estate
2022.08 - Current
REALTOR
RE/MAX
2019.03 - 2022.08
Front of the House Manager
Chiefs Wings And Firewater
2016.03 - 2019.06
Restaurant Owner
Jordy's Bar And Grill
2014.01 - 2016.11
Sever/Bartender Shift Manager
Mauldin Pub
2006.08 - 2014.01
Corporate Trainer
Hooters Of Greenville
1999.03 - 2006.08
High School Diploma -
Dorman High School
- Real Estate License - 2019
- President/Founder Simpsonville Police Foundation
- Top 50 Business Women of South Carolina 2022
- Volunteer Guardian ad Litem
- Co-Commissioner Simpsonville Planning Commission
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