Jordan Johnson
District Of Columbia
Summary
Dynamic Supervisor at Maximus Federal Services with a proven track record in staff management and process improvement. Enhanced team productivity through strategic planning and effective training programs, resulting in increased customer satisfaction. Committed to fostering a collaborative environment while implementing safety protocols to ensure compliance and operational excellence.
Overview
14
14
years of professional experience
Work History
Supervisor
Maximus Federal Services
09.2019 - 06.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Front Desk Receptionist
Access Eye Centers
04.2012 - 02.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks and scheduling and billing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Manager
Alorica
07.2011 - 07.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
International Relations - Foreign Affairs
Virginia Commonwealth University
Richmond, VA06.2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Schedule development
- Project planning
- Priority management
- Software experience
- Business administration
- Financial management
- Data analytics
- Coaching and mentoring
- Policy and procedure development
Timeline
Supervisor
Maximus Federal Services
09.2019 - 06.2025
Front Desk Receptionist
Access Eye Centers
04.2012 - 02.2014
Manager
Alorica
07.2011 - 07.2013
International Relations - Foreign Affairs
Virginia Commonwealth University
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