Jordan Johnson
Niceville,FL
Summary
Dynamic professional with a proven track record at XYZ Corp, excelling in customer service and problem-solving. Recognized for exceptional time management and critical thinking skills, I thrive in high-pressure environments, ensuring team collaboration and delivering outstanding results. My dependable nature and positive attitude contribute to a productive workplace.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Shift Leader
Baskin Robins
06.2025 - Current
- Supervised team performance to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Crew Member
Roy Rogers
05.2024 - 07.2025
- Provided excellent customer service in fast-paced environment.
- Operated kitchen equipment to prepare and cook food items efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new crew members on operational procedures.
- Handled cash register transactions accurately and efficiently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Supported training of new crew members, leading to more efficient onboarding process.
Education
High School Diploma -
Niceville High School
Niceville, FL05-2026
Skills
- Time management
- Attention to detail
- Critical thinking
- Excellent communication
- Calm under pressure
- Decision-making
- Dependable and responsible
- Multitasking
Timeline
Shift Leader
Baskin Robins
06.2025 - Current
Crew Member
Roy Rogers
05.2024 - 07.2025
High School Diploma -
Niceville High School