Jordan Johnson
Wayland,MI
Summary
Results-driven IT Director with 8+ years of progressive leadership at H.T. Hackney Co., including 4 years overseeing enterprise IT infrastructure, mobile/device management, application development, security, and high-volume data processing supporting $15M+ in nightly sales. Expert in strategic budgeting ($3M+ annual), in-house solution development, MDM migrations, and cross-functional collaboration to drive operational efficiency, customer satisfaction, and cost savings in a large-scale wholesale distribution environment serving 20,000+ customers. Proven track record of leading complex projects with minimal resources, delivering innovative tools that outperform industry-standard solutions.
Overview
17
17
years of professional experience
Work History
IT Director
The H.T. Hackney Co.
Wyoming, MI
03.2023 - Current
- Manage a $3M annual IT budget, coordinating with department leaders to forecast and allocate resources for 30+ high-end office printers (up to $30K each), 150 warehouse devices ($5K each), 75 driver devices ($3K each), and 3,000+ customer/sales field devices (~$1K each), ensuring optimal performance and scalability.
- Led the design, development, and implementation of a custom Vendor Rebate Accrual Program for retail customers, enabling complex tracking of SKU-specific rebates based on quantity, location compliance, and other guidelines; built progress dashboards showing real-time status, proximity to goals, and estimated rebate amounts—delivered in-house by a 2-person team, achieving functionality comparable to specialized vendors like WAM (which employ ~750 people solely for similar programs) while controlling costs and customizing to company needs.
- Directed the enterprise-wide migration of Mobile Device Management (MDM) from Soti to SureMDM across thousands of field devices (customer and sales staff), coordinating remotely with a team in India despite significant time zone differences; developed and deployed a sophisticated script that stored enrollment keys on SD cards, performed secure wipes/unenrollments, and auto-enrolled devices upon network connection—routing by serial number to preserve organizational structure, install user-specific packages, and minimize disruption with zero physical touch required.
- Spearheaded the complete rewrite and redesign of the company’s mobile application, transitioning from problematic Xamarin.Forms (legacy issues contributing to predecessor departure) to modern .NET MAUI framework; incorporated direct customer and sales feedback for enhanced features, resulting in significantly improved usability and a 50% reduction in daily support call volume.
- Oversee all aspects of IT operations—including website, mobile app, network/phone systems, customer/sales support, and data processing—setting priorities, assigning objectives, and leading associates to efficiently support nightly processing of over $15 million in sales volume (Sunday–Thursday).
- Collaborate with sales, operations, and executive leadership to identify technology needs, implement strategic improvements, and resolve high-impact issues affecting order fulfillment and customer service across 20+ states.
Computer Operations Manager
The H.T. Hackney Co.
Wyoming, MI
02.2018 - 03.2023
- Led a team of 14 IT professionals and collaborated with sales teams to plan, develop, coordinate, and execute technical strategies aligned with company vision, mission, and operational goals.
- Directed technical upgrade projects, coordinating with consultants, developers, and vendors for system integrations, network enhancements, and warehouse management system (WMS) implementations to enable centralized task management and improved efficiency.
- Recruited, interviewed, hired, trained, mentored, and performed performance reviews for 14 staff members, fostering a high-performing team through daily coaching, constructive feedback, and continuous development.
- Oversaw development and implementation of operational improvements to support, network, and infrastructure systems, including wireless device management, multi-site networks, and business intelligence initiatives.
- Identified and troubleshot hardware, network, and security issues; analyzed infrastructure to pinpoint improvement areas and developed cost-effective solutions.
- Facilitated exceptional user experience through ongoing support, training sessions, webinars, system change communications, and proactive enhancements.
- Played a pivotal role in network design, reevaluation, and optimization to accommodate company expansion while maintaining high availability and performance.
- Supported implementation of warehouse management software applications and related tools to streamline distribution processes.
- Promoted to IT Director
Account Manager
Better Advertising Professionals
Grand Rapids, MI
05.2017 - 02.2018
- Built and strengthened long-term client relationships through consultative selling, accurate pricing, and customer-focused solutions.
- Managed new business development, account servicing, and interdepartmental coordination to resolve accounting, billing, and service issues.
- Secured high-value accounts by promoting business opportunities and delivering tailored solutions.
2nd Shift Production Supervisor
Polymer Protective Packaging
Allendale, MI
04.2015 - 05.2017
- Supervised production teams, resolved issues promptly to meet productivity and quality goals, and implemented lean practices to eliminate waste and improve workflow.
- Standardized procedures, conducted quality reviews, and drove continuous improvement initiatives that reduced defects and enhanced output.
- Managed scheduling, personnel issues, and cost controls while collaborating with HR to align staffing with production demands.
Laborer Operator
Turnkey Fabrications (formerly Spec International)
Grand Rapids, MI
06.2009 - 08.2014
- Operated industrial equipment and hand tools in sheet metal fabrication, performing heavy lifting (up to 100 lbs), climbing, and work in confined spaces while maintaining safety and efficiency standards.
- Conducted equipment maintenance, cleaning, and basic repairs to support continuous operations.
Education
Associate's Degree - Business
Alma College
Alma, MI03-2017
High School Diploma - undefined
Hudsonville High School
Hudsonville, MI05-2013
Skills
- IT Leadership & Strategic Planning
- Budget Management ($3M Annual)
- Mobile Device Management (MDM) & Migration
- Custom Software Development & Implementation
- NET MAUI / Xamarin Migration
- Vendor Rebate & Accrual Systems
- Network Infrastructure & Security
- Project Leadership & Cross-Functional Coordination
- Team Management & Mentoring (14 Staff)
- Warehouse Management Systems (WMS)
- Business Intelligence & Data Processing
- Vendor/Consultant Coordination
- Microsoft Office / Excel Advanced
- Customer Support & Training
Timeline
IT Director
The H.T. Hackney Co.
03.2023 - Current
Computer Operations Manager
The H.T. Hackney Co.
02.2018 - 03.2023
Account Manager
Better Advertising Professionals
05.2017 - 02.2018
2nd Shift Production Supervisor
Polymer Protective Packaging
04.2015 - 05.2017
Laborer Operator
Turnkey Fabrications (formerly Spec International)
06.2009 - 08.2014
High School Diploma - undefined
Hudsonville High School
Associate's Degree - Business
Alma College