JORDAN JOHNSON
Apple
McLean,VA
7
years of professional experience
Detail-oriented Cybersecurity student pursuing an A.A.S. with solid foundations in IT support and data systems. Experience in user support, technical issue resolution, and data analysis using Excel, SQL, Python, and Power BI. Seeking IT Support or Help Desk internship to provide effective technical assistance and gain hands-on infrastructure experience.
Work History
Sales Specialist
3 Months- Provide personalized customer service and recommend technology solutions based on customer needs.
- Demonstrate Apple products and explain technical features in an easy-to-understand way.
- Troubleshoot customer technology questions and provide hands-on support.
- Support sales goals while maintaining a positive, customer-focused experience.
Seasonal Sales Associate
2 Months- Delivered front-line customer support, resolving technical and service issues efficiently.
- Operated POS systems and maintained accurate transaction records.
- Strengthened troubleshooting and communication skills in fast-paced environments.
Head of Public Relations & Social Media
3 Months- Managed digital platforms and analyzed engagement metrics to improve outreach.
- Created structured content workflows and improved communication efficiency.
- Coordinated events using planning tools and collaborative systems.
Club Founder/President
8 Months- Coordinated weekly operations using structured planning and communication systems.
- Led collaborative teams and resolved organizational challenges effectively.
Co-Author
6 Months- Researched and contributed written content on anthropology topics for a co-authored publication.
- Worked under structured deadlines to complete drafts and revisions.
- Assisted in planning the book's layout and organization.
IT Consultant
9 Months- Built and maintained Excel tracking systems for budgeting, expenses, and resource allocation.
- Supported business operations through data organization and reporting.
- Collaborated with cross-functional teams to improve product distribution and planning strategies.
- Applied analytical thinking to support decision-making processes.
Business Owner
1 Year 10 Months- Built spreadsheet systems for inventory tracking, budgeting, and sales monitoring.
- Managed digital marketing platforms and online customer communications.
- Applied analytical problem-solving to improve operational efficiency.
Education
Associate in Applied Science (A.A.S.) - Cyber Security
- Expected graduation May 2027
- Dean's List [Summer 2025 and Spring 2026]
- GPA: 3.6
Bachelor of Science (B.S.) - Cybersecurity
International Baccalaureate Diploma - International Baccalaureate
Skills
Programming & Data: Data: Python (data analysis fundamentals)
SQL (queries
data extraction) and Data reporting
Tools & Platforms: Microsoft Excel (formulas
data tracking)
Power BI (data visualization dashboards)
Microsoft Office Suite
and Social media analytics
IT & Cybersecurity Foundations: Cybersecurity principles
Technical support
networking basics and Data organization & security awareness
Relationship building
Client relations
Customer service and care
Sales analytics
Transferable Skills: Customer communication
Problem solving
Team collaboration
Process optimization and Project leadership
Technical Support: Software troubleshooting
End-user support
Issue resolution
System configuration
ADDITIONAL INFORMATION
- Experience working with data tracking and reporting tools
- Strong analytical mindset with business and technical exposure
- Comfortable learning new software and IT systems quickly
- International academic and leadership experience
Awards & Honors
Summer 2025 Dean's List
Timeline
Sales Specialist
Apple
07.2026 - CurrentRead More
Seasonal Sales Associate
Primark
03.2025 - 05.2025Read More
Head of Public Relations & Social Media
Black Action Society at the University of Pittsburgh at Johnstown
02.2024 - 05.2024Read More
Club Founder/President
Hockerill's Aspiring Youth
10.2022 - 06.2023Read More
Co-Author
Bishop's Stortford
10.2022 - 04.2023Read More
IT Consultant
Young Enterprise
10.2021 - 07.2022Read More
Business Owner
Sentimental Candles
08.2019 - 06.2021Read More
Hockerill Anglo-European College
International Baccalaureate Diploma from International Baccalaureate
Read More
Northern Virginia Community College
Associate in Applied Science (A.A.S.) from Cyber Security
Read More
University of Pittsburgh Johnstown
Bachelor of Science (B.S.) from Cybersecurity
Read More