Jordan Johnson
Acworth,GA
Summary
Mechanically inclined Assembly and Quality Specialist with hands-on experience maintaining product integrity, ensuring quality standards, and supporting customer satisfaction. Detail-oriented and dependable, with a strong ability to identify issues, follow safety and quality procedures, and work efficiently in fast-paced environments. Seeking an opportunity to apply my mechanical and quality-control skills while contributing to operational excellence and exceeding company expectations.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
MECHANICAL ASSEMBLER & QC
SLB
Shreveport, LA
05.2025 - Current
- Assembled, tested, and troubleshot mechanical parts and subassemblies from blueprints, enhancing assembly accuracy.
- Conducted routine inspections to verify product integrity and compliance with specifications.
- Collaborated with team members to resolve assembly issues, implementing effective solutions.
- Operated tools and machinery, maintaining production workflows for consistent output.
DOC DISPATCHER
Amazon
Shreveport, LA
01.2025 - 04.2025
- Coordinated daily dispatch operations, enhancing timely delivery of packages.
- Monitored real-time shipping data to optimize route efficiency and reduce delays.
- Trained new dispatch staff on operational procedures and software systems to streamline onboarding.
- Trained new dispatch staff on operational procedures and software systems.
- Managed high call volume with professionalism and efficiency, ensuring effective communication and service.
CUSTOMER SERVICE REPRESENTATIVE
ACT
Shreveport, LA
04.2024 - 01.2025
- Delivered tech support to users for IT issues and account maintenance, enhancing user satisfaction.
- Assisted IT department with basic tech support for students and staff, improving response time.
- Coordinated meetings between sales, marketing, and tech support teams to enhance communication. between sales, marketing, tech support teams.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
Shreveport, LA
01.2021 - 03.2024
- Answered customer inquiries via phone, email, and chat.
- Researched and identified accurate pricing for customer services, ensuring competitive rates.
- Implemented innovative methods for streamlining the customer service process.
- Developed and implemented methods to streamline customer service process, enhancing response times.
Carhop
Sonic
Shreveport, LA
01.2020 - 02.2022
- Full-time high school student Ensured compliance with company policies on returns, exchanges, and refunds, completing necessary documentation accurately.
- Trained and mentored new cashiers, enhancing team performance and customer service quality.
- Identified and sourced products based on customer needs, improving satisfaction and loyalty.
Education
Associate of Science - Pre Allied Health
Southern University At Shreveport
Shreveport, LA12-2026
Associate of Science - Cyber Security
Southern University At Shreveport
Shreveport, LA 08.2024 - 05.2025
Associate of Applied Arts - Creative Writing
Southern University At Shreveport
Shreveport, LA 08.2024 - 05.2025
Skills
- CPR, Forklift operator, Crane Operator
Timeline
MECHANICAL ASSEMBLER & QC
SLB
05.2025 - Current
DOC DISPATCHER
Amazon
01.2025 - 04.2025
Associate of Science - Cyber Security
Southern University At Shreveport
08.2024 - 05.2025
Associate of Applied Arts - Creative Writing
Southern University At Shreveport
08.2024 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
ACT
04.2024 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
01.2021 - 03.2024
Carhop
Sonic
01.2020 - 02.2022
Associate of Science - Pre Allied Health
Southern University At Shreveport