Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Johnston

Cabot,AR

Summary

Detail-oriented individual with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Skilled Dental Assistant with extensive experience at Showalter Family Dentistry, excelling in patient care coordination and clinical support. Demonstrated ability to enhance patient satisfaction and streamline inventory management. Proficient in dental software and equipment sterilization, my collaborative approach and problem-solvingskills have significantly improved practice efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Receptionist and Registered Dental Assistant

Showalter Family Dentistry
06.2021 - 08.2024
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Scheduled office meetings and client appointments for staff teams.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.

Front Desk Receptionist

Today’s Family Dentistry
03.2011 - 08.2018
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Reconciled accounts receivable to general ledger.
  • Used data entry skills to accurately document and input statements.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Created improved filing system to maintain secure client data.
  • Responded to customer concerns and questions on daily basis.
  • Monitored outstanding invoices and performed collections duties.
  • Collaborated with customers to resolve disputes.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Handled account payments and provided information regarding outstanding balances.
  • Learned and adapted quickly to new technology and software applications.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Education

Registered Dental Assistant - Dental Assisting

RDA Program
Searcy, AR
05.2021

Skills

  • Appointment Scheduling
  • Dental staff assistance
  • Insurance Verification
  • Claim submission
  • Accounts receivable management
  • HIPAA Compliance
  • Dental Terminology
  • Payment posting
  • Patient Billing
  • Payment Processing
  • Word Processing
  • Inquiry Handling
  • Collections processing
  • Account updating
  • Customer Account Management
  • Collections Management
  • Patient Services
  • Inventory Management
  • Clinical Support
  • Patient Relations
  • Equipment Sterilization
  • Patient Education
  • Infection control proficiency
  • Sterilization techniques
  • Dental impressions
  • Sanitation protocols
  • Patient Scheduling
  • Treatment room setup
  • Electronic Charting
  • Proficient in Dentrix, Easy Dental, & Eagle Soft
  • Team Collaboration
  • Complex Problem-Solving
  • Patient Care Coordination
  • OSHA Regulations Knowledge
  • Knowledgeable in Dentrix, Easy Dental, & Eagle Soft Word & Excel
  • Restorative procedures
  • Dental terminology knowledge
  • Team collaboration abilities
  • Treatment Room Breakdown
  • Patient intake procedures
  • X-Ray Processing
  • Dental records

Certification

  • RDA - Registered Dental Assistant with Expansions in x-Rays, polishing, and Nitrous Oxide monitoring.
  • CPR- Certified

Timeline

Receptionist and Registered Dental Assistant

Showalter Family Dentistry
06.2021 - 08.2024

Front Desk Receptionist

Today’s Family Dentistry
03.2011 - 08.2018

Registered Dental Assistant - Dental Assisting

RDA Program

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Jordan Johnston