Jordan Jones
Cincinnati
Summary
Results-oriented professional adept at working in diverse retail and customer service environments with 5 years of work experience and proven knowledge of sales and customer service experience in fast-paced, team-based environments.
Overview
4
4
years of professional experience
Work History
Client Service Account Executive
Detroit Tigers
03.2021 - 08.2022
- Presented, promoted, and sold products/services across sport and entertainment properties to existing clients and prospective customers.
- Assisted customers in navigating processes such as account setup, product ordering, and billing inquiries.
- Provided excellent customer service by responding promptly to client inquiries and resolving issues in a timely manner.
- Monitored billing and collections processes across multiple customer profiles and performed data entry tasks accurately, including entering invoices into accounting software.
- Drafted clear communications such as emails, letters, and memos for internal use and external distribution.
Marketing Intern
The L.A. Office
09.2020 - 12.2020
- Assisted with marketing and the relaunch of company website by creating marketing presentations and proposals.
- Coordinated, executed, and managed e-mail drip marketing campaigns and designed newsletters.
- Corresponded and communicated, via e-mail and other communication mediums, to retain current clients and attract potential new clients.
- Collaborated with sales team to generate sales and secure payment.
- Conducted market research.
Facility Operations Supervisor
University Of South Carolina, Campus Recreation
12.2018 - 12.2020
- Supervised more than 200,000 square feet of facility and equipment.
- Trained and supervised employees daily.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Managed incoming calls.
- Responsible for daily cash receipts.
Marketing Intern
University Of South Carolina, Athletic Department
11.2019 - 05.2020
- Provided administrative support with game day event operations for football, basketball, baseball, softball, and Olympic sports.
- Assisted with event planning and coordination of sales/service related events.
- Enforced guest policies, provided hospitality, answered membership and ticketing questions, fulfilled ticket holder requests.
- Compiled and reported to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns.
- Created and maintained service/renewal reports.
Education
Bachelor of Science - Sport Management
University of South Carolina
12.2020
Skills
- Customer Service
- Account Management
- Microsoft Office
- CRM systems
- Revenue Generation
- Collections and Invoice Processing
Timeline
Client Service Account Executive
Detroit Tigers
03.2021 - 08.2022
Marketing Intern
The L.A. Office
09.2020 - 12.2020
Marketing Intern
University Of South Carolina, Athletic Department
11.2019 - 05.2020
Facility Operations Supervisor
University Of South Carolina, Campus Recreation
12.2018 - 12.2020
Bachelor of Science - Sport Management
University of South Carolina
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