Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jordan Jones

San Antonio,TX

Summary

Detail-oriented team player with strong leadership,project management and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with nearly a decade of experience managing various projects in several industries.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Insurance Professional - Sales and Service I

USAA
10.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Analyzed customer needs to provide customized insurance solutions.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Developed sales strategies to increase sales of insurance policies.
  • Analyzed risk factors to recommend appropriate coverage levels.

Wireline Field Engineer

Pintail Completions
01.2022 - 10.2022
  • Designed and implemented environmental controls on oil and gas operations.
  • Collaborated with stakeholders to identify and deploy optimal strategies for handling drilling needs.
  • Used DynaEnergetics and various other software panels to execute field operations, proactive identify problems and improve plans to mitigate risks and reduce delays.
  • Offered technical guidance on regulatory applications and strategy implementation.
  • Planned installation, maintenance and operation of mining and oil field equipment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Conducted investigations and evaluations into straightforward and advanced oil and gas extraction issues.

Wireline Field Engineer

Ranger Energy Services
09.2017 - 01.2022
  • Collaborated with stakeholders to identify and deploy optimal strategies for handling drilling needs.
  • Coordinated activities of workers engaged in research, planning and development.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Senior Wireline Operator

Allied Horizontal Wireline Services
03.2016 - 09.2017
  • Lifted, installed and removed equipment in extreme weather conditions and temperatures.
  • Maintained and performed safety inspections on equipment and tools.
  • Used effective verbal communication skills to instruct and direct crews during shifts, build team consensus and accomplish important project milestones.
  • Installed pressure-control devices onto wellheads.
  • Building and testing perforating gun systems.



Franchise Owner

Anytime Fitness
01.2015 - 03.2016
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Increased business with improved marketing and customer service strategies, resulting in 250,000$ in revenue in 2015.
  • Devised strategic business plan and aligned decisions with long-term vision to achieve consistent success in digital market and online fitness applications.

Manager

AT&T
01.2014 - 01.2015
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.

FIRE PROTECTION

USAF
09.2010 - 01.2014
  • Provided sketches, electronic models and diagrams for proposed fire protection systems in new construction and for retrofitting.
  • Conducted fire and life safety code review analyses, informing business leadership of discovered risks and deficits needing remediation.
  • Prepared and presented technical reports on fire safety systems for both in-situ frameworks and proposed designs.
  • Designed systems to comply with on-sight considerations such as protection of electronic property, flood dangers and other restrictions.
  • Conduct research on fire retardants and fire safety of materials and devices.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.

Education

Bachelor of Arts - Organizational Leadership – Project Management

Arizona State University
Tempe, AZ
12.2025

Bachelor of Science - Fire Administration

Eastern Kentucky University
05.2013

Skills

  • Flexible and Adaptable
  • Project Planning
  • Analytical Thinking
  • Organization and Time Management
  • Troubleshooting
  • Relationship Building
  • Task Prioritization
  • Decision-Making
  • Critical Thinking
  • Performance Management
  • Operations Management
  • Brand Management
  • Key Performance Indicators
  • Sales Techniques
  • Team Leadership
  • Sales Management
  • Process Improvement
  • Data Analysis
  • Quality Assurance
  • Risk Management
  • Teamwork and Collaboration
  • Task Delegation
  • Training and Development
  • Project Management
  • Project Tracking
  • Inventory Control
  • Technical Support
  • Root Cause Analysis
  • Project Estimation and Bidding
  • Presentations

Accomplishments

  • Achieved 99% MSAT through effectively helping members mitigate their financial risk , educating them on the what and why's of insurance and understanding their needs and concerns and providing personalized solutions.
  • Achieved Acquisition Rate above 108% to Peer Mid-Point
  • Achieved Quotes per Call over 100% with policy issues > 40% and ACD >100%
  • #1 In total apps completed in District
  • Senior Airman Below the Zone
  • Airman of the Quarter
  • Airman Leader Green Rope
  • 98.9% run rate three consecutive years South Western District with EOG Resources.

Certification

AINS

ARMS

API

Six Sigma Yellow Belt

Six Sigma Green Belt

Google Analytics Certification

Class A Commercial Driver

National Crane license (NCCO)

Firefighter 1&2

Hazmat Operations & Awareness

Hazmat Technician

Airport Firefighter Airport Rescue Driver operator (ARFF)

Confine Space technician



Timeline

Insurance Professional - Sales and Service I

USAA
10.2022 - Current

Wireline Field Engineer

Pintail Completions
01.2022 - 10.2022

Wireline Field Engineer

Ranger Energy Services
09.2017 - 01.2022

Senior Wireline Operator

Allied Horizontal Wireline Services
03.2016 - 09.2017

Franchise Owner

Anytime Fitness
01.2015 - 03.2016

Manager

AT&T
01.2014 - 01.2015

FIRE PROTECTION

USAF
09.2010 - 01.2014

Bachelor of Arts - Organizational Leadership – Project Management

Arizona State University

Bachelor of Science - Fire Administration

Eastern Kentucky University
Jordan Jones