Jordan Jones
San Francisco,CA
Summary
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
6
6
years of professional experience
Work History
Desk Clerk
Allied Universal Security Services
01.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
Community Engagement Experience
North Beach Salesian Boys & Girls Club
03.2018 - 12.2022
- Conducted analysis of community needs and resources to support strategic plans.
- Assisted with business communications via email, social media and mailings.
Desk Clark
Cdc
03.2020 - 08.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Recorded significant occurrences in daily log with professionalism and critical details.
Education
High School Diploma -
City College of San Francisco
San Francisco, CA06.2025
Skills
- Experience using: Microsoft Suite, Adobe, Google Suite, Slack, and Zoom
- Educational Opportunities and Pathway Programs (EOP)
- Guardians Scholar Program (GSP)
- Problem-solving skills
- Cash Handling
- Customer Satisfaction Focus
- Hospitality industry expertise
- Time Management
- File Management
- Team player attitude
- Basic accounting
- Spreadsheet tracking
- Tourism Knowledge
- Attention to Detail
- Professional and mature
Education And Extracurricular Activities
City College of San Francisco, 08/01/22, 12/31/22, 3.81, Associates Degree, African American Scholastics Program Member
Community Engagement Experience
North Beach Salesian Boys & Girls Club, 03/01/21, 11/30/22, Managed scoreboards during youth CYO basketball games, Tutored elementary and middle school students on a variety of subjects
Awards
City College of San Francisco Dean's List, 01/01/21, Present
Timeline
Desk Clerk
Allied Universal Security Services
01.2022 - Current
Desk Clark
Cdc
03.2020 - 08.2020
Community Engagement Experience
North Beach Salesian Boys & Girls Club
03.2018 - 12.2022
High School Diploma -
City College of San Francisco