Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jordan Jordan

Jordan Jordan

Medina

Summary

I have extensive experience in customer service at American Marine Express, excelling in crisis resolution and data entry. Proven ability to enhance customer satisfaction and foster strong relationships, ensuring efficient operations and timely problem-solving. Adept at managing records and coordinating schedules to support organizational success. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

13
13
years of professional experience

Work History

Customer Service

American Marine Express
Cleveland
03.2022 - Current
  • Maintained accurate records of customer service histories.
  • Provided outstanding customer service to ensure customer satisfaction.
  • Resolved escalated customer service inquiries as needed.
  • Resolved escalated customer service issues quickly and efficiently.
  • Entered data accurately into company databases and systems.
  • Resolved scheduling conflicts through effective negotiation and problem-solving skills.

Dispatcher

Logistical Advantage Corporation
Lakewood
06.2016 - 03.2022
  • Coordinated daily transportation schedules for timely deliveries and pickups.
  • Communicated with drivers to relay instructions and address issues promptly.
  • Collaborated with warehouse staff to ensure smooth loading and unloading operations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.

Phlebotomist

Adult Geriatrics of Wooster
Wooster
06.2013 - 08.2014
  • Collected blood samples using venipuncture and capillary techniques.
  • Maintained accurate records of patient information and sample collection details.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient information accurately in electronic health records systems.

Education

High School Diploma -

Harbor Christian Academy
Celina
01-2007

North Olmsted Highschool
North Olmsted
01-2006

Nordonia Highschool
Northfield
01-2005

Skills

  • Customer service
  • Data entry
  • Scheduling coordination
  • Record management
  • Crisis resolution
  • Customer relationship management

Timeline

Customer Service

American Marine Express
03.2022 - Current

Dispatcher

Logistical Advantage Corporation
06.2016 - 03.2022

Phlebotomist

Adult Geriatrics of Wooster
06.2013 - 08.2014

High School Diploma -

Harbor Christian Academy

North Olmsted Highschool

Nordonia Highschool