Jordan Joseph, MBA

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Established and enforced procedures and work standards, promoting team performance and safety.
• Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
• Supervised employees and developed training programs to ensure maximum performance.
• Managed team of employees, daily progress reports and overall project planning.
• Conducted regular inspections of equipment and facilities to ensure proper functioning.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Directed the implementation of safety protocols, quality control measures, and customer service initiatives to ensure compliance with regulations.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Trained team members in proper cleaning and sanitizing procedures

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• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.
• Provided directions and information to patients and families, enhancing their hospital experience.
• Facilitated patient registration, verifying all required documentation is collected and filed properly.
• Implemented quality control measures, significantly reducing error rates.
• Trained new employees on company policies, job duties, and performance expectations.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Coordinated with departments across the organization to address systemic issues impacting patient care
• Maintained accurate documentation of patient interactions and resolutions to support quality improvement efforts
• Coordinated scheduling and staffing to meet departmental needs and maintain service continuity.