Jordan Keane
Felton,DE
Summary
- Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
- Award-winning retail sales and customer service expert. Able to consistently meet commission-based sales goals.
- Accomplished manager with extensive stock reception, processing and disposition skills. Developed robust channels to source quality products and raw materials during high-demand periods. Detail-oriented record keeper and gifted team leader.
Overview
8
8
years of professional experience
Work History
Stock Supervisor
The North Face Inc.
12.2022 - 11.2023
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Set up displays of merchandise to market new products to customers.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Assigned tasks to team members to complete within designated time frames.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed and maintained knowledgeable and productive team of employees.
- Used Microsoft Excel to process out damage and defective items to keep record of what was leaving the store.
Inventory Receiver
BMI Traders
09.2021 - 10.2022
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Housekeeper
Maridel Motel
04.2018 - 10.2021
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Swept and vacuumed floors, hallways and stairwells.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Supplied guests with extra towels and toiletries when requested.
- Provided deep cleaning services for areas in need of additional sanitation.
- Collected trash from premises and removed to designated areas to alleviate bad odors.
Sales Associate
The North Face Inc.
09.2019 - 08.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Stayed up to date on store promotions, payment policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Car Salesperson
Selbyville Holly Kia
05.2019 - 09.2019
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Partnered with executive team to define company goals.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Provided every customer with professional and polite support for sales and service needs.
- Responded to inquiries from potential customers via email and telephone.
- Filled out paperwork to register vehicles and complete sales.
- Checked purchased vehicles at delivery for damage and final preparations.
- Answered customer emails and telephone requests for information.
Assistant Store Manager
GameStop
10.2015 - 03.2019
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated customers on product and service offerings.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education
High School Diploma -
Woodbridge High School
Greenwood, DE4 2014
Skills
- Product and service knowledge
- Inventory management
- Staff development
- Customer relations
- Inventory control
- Cash register operation
- POS system operation
- Money handling
- Team leadership
- Record Keeping
- Logistics Coordination
- Order Processing
Timeline
Stock Supervisor
The North Face Inc.
12.2022 - 11.2023
Inventory Receiver
BMI Traders
09.2021 - 10.2022
Sales Associate
The North Face Inc.
09.2019 - 08.2021
Car Salesperson
Selbyville Holly Kia
05.2019 - 09.2019
Housekeeper
Maridel Motel
04.2018 - 10.2021
Assistant Store Manager
GameStop
10.2015 - 03.2019
High School Diploma -
Woodbridge High School