Jordan Kelley
Lenoir City,TN
Summary
Dynamic Autoglass Technician with a proven track record at AAA Autoglass, excelling in installation and repair while ensuring top-notch customer service. Recognized for strong troubleshooting abilities and attention to detail, I effectively trained team members and improved workflow efficiency, enhancing overall service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Technician Trainee
AAA Autoglass
Knoxville, TN
07.2020 - Current
- Installed and repaired automotive glass using industry-standard techniques.
- Operated and maintained tools for precise glass cutting and installation.
- Ensured compliance with safety protocols during all installation procedures.
- Assisted in inventory management and ordering of glass materials as needed.
- Conducted quality checks to ensure optimal installation standards were met.
- Collaborated with team members to improve workflow efficiency and service delivery.
- Trained new technicians on best practices for glass installation and repair processes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Contribated to inventory management, ensuring optimal stock levels and minimizing waste.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Autoglass Technician
AAA Autoglass
Knoxville, TN
07.2020 - Current
- Evaluated auto glass damage to assess need for replacement.
- Mastered and implemented safety procedures for glass material handling.
- Aided in applying proper tools and techniques for windshield installation.
- Maintained inventory of glass products and repair supplies.
- Coordinated with team to achieve timely fulfillment of service requests.
- Acquired expertise in customer service principles through client assistance.
Lawn Care Crew Leader
Vinyard Lawn
Lenoir City, TN
03.2017 - 01.2018
- Oversaw daily lawn maintenance operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored crew members on best practices for equipment use and landscaping techniques.
- Developed efficient work schedules to optimize resource allocation and minimize downtime during projects.
- Implemented process improvements that enhanced service delivery and customer satisfaction ratings.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Lawn Mower
A1 Landscape & Design
Knoxville, TN
01.2016 - 03.2017
- Operated commercial mowers and trimming equipment to maintain landscaped areas.
- Executed routine lawn care tasks, ensuring quality and efficiency in service delivery.
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Edged sidewalks, driveways, and landscape features using line trimmer.
- Loaded and unloaded mowing equipment at customer locations.
- Trimmed shrubbery and maintained garden beds to keep clean and orderly.
Education
High School Diploma -
James Madison High School
Norcross, GASkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Written/Verbal communication
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Work Planning and Prioritization
- Customer interaction
- Workload management
- Relationship building
- Team Training
Timeline
Technician Trainee
AAA Autoglass
07.2020 - Current
Autoglass Technician
AAA Autoglass
07.2020 - Current
Lawn Care Crew Leader
Vinyard Lawn
03.2017 - 01.2018
Lawn Mower
A1 Landscape & Design
01.2016 - 03.2017
High School Diploma -
James Madison High School