Jordan Kelley
Lenoir City,TN
Summary
Dynamic Autoglass Technician with a proven track record at AAA Autoglass, excelling in installation and repair while ensuring top-notch customer service. Recognized for strong troubleshooting abilities and attention to detail, I effectively trained team members and improved workflow efficiency, enhancing overall service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Technician Trainee
AAA Autoglass
2020.07 - Current
- Installed and repaired automotive glass using industry-standard techniques.
- Operated and maintained tools for precise glass cutting and installation.
- Ensured compliance with safety protocols during all installation procedures.
- Assisted in inventory management and ordering of glass materials as needed.
- Conducted quality checks to ensure optimal installation standards were met.
- Collaborated with team members to improve workflow efficiency and service delivery.
- Trained new technicians on best practices for glass installation and repair processes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Contribated to inventory management, ensuring optimal stock levels and minimizing waste.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Autoglass Technician
AAA Autoglass
2020.07 - Current
- Evaluated auto glass damage to assess need for replacement.
- Mastered and implemented safety procedures for glass material handling.
- Aided in applying proper tools and techniques for windshield installation.
- Maintained inventory of glass products and repair supplies.
- Coordinated with team to achieve timely fulfillment of service requests.
- Acquired expertise in customer service principles through client assistance.
Lawn Care Crew Leader
Vinyard Lawn
2017.03 - 2018.01
- Oversaw daily lawn maintenance operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored crew members on best practices for equipment use and landscaping techniques.
- Developed efficient work schedules to optimize resource allocation and minimize downtime during projects.
- Implemented process improvements that enhanced service delivery and customer satisfaction ratings.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Lawn Mower
A1 Landscape & Design
2016.01 - 2017.03
- Operated commercial mowers and trimming equipment to maintain landscaped areas.
- Executed routine lawn care tasks, ensuring quality and efficiency in service delivery.
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Edged sidewalks, driveways, and landscape features using line trimmer.
- Loaded and unloaded mowing equipment at customer locations.
- Trimmed shrubbery and maintained garden beds to keep clean and orderly.
Education
High School Diploma -
James Madison High School
Norcross, GASkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Written/Verbal communication
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Work Planning and Prioritization
- Customer interaction
- Workload management
- Relationship building
- Team Training
Timeline
Technician Trainee
AAA Autoglass
2020.07 - Current
Autoglass Technician
AAA Autoglass
2020.07 - Current
Lawn Care Crew Leader
Vinyard Lawn
2017.03 - 2018.01
Lawn Mower
A1 Landscape & Design
2016.01 - 2017.03
High School Diploma -
James Madison High School