Jordan Kennedy
Columbia,CA
Summary
Dynamic and results-oriented professional with a proven track record at Marshalls, adept in cash handling accuracy and exceptional customer engagement. Leveraged self-directed learning during an internship at Optus Bank, enhancing verbal communication and reliability. Specializes in loss prevention and store maintenance and consistently elevating customer service standards.
Overview
2
2
years of professional experience
Work History
Retail Associate
Marshalls
Columbia, South Carolina
05.2023 - Current
- Operated cash register accurately and efficiently while processing payments from customers.
- Handled returns and exchanges according to company policies.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Prepared merchandise for purchase or rental.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
Internship Student
Optus Bank
Columbia, South Carolina
03.2024 - 03.2024
- I observed and sat in on meetings.
- I spoke with multiple employees who possessed different roles and responsibilities in the company
Education
High School Diploma -
Heathwood Hall
Columbia, SC05-2025
Skills
- Store maintenance
- Self-directed learning
- Cash handling accuracy
- Shelf recovery
- Reliability and punctuality
- Verbal and written communication
- Approachability
- Loss prevention
- Customer engagement
- Able to lift [50] lbs
Affiliations
- Varsity football
- Varsity wrestling
- Varsity lacrosse
Timeline
Internship Student
Optus Bank
03.2024 - 03.2024
Retail Associate
Marshalls
05.2023 - Current
High School Diploma -
Heathwood Hall
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