Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Jordan Kerness

Jordan Kerness

Santan Valley,USA

Summary

Results-oriented professional knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities and possessing in-depth knowledge of direct and indirect lending products, finance concepts and financial management software. Offering many years of experience evaluating, recommending and authorizing approval of loans. Trustworthy professional with expertise in prospecting, closing, and maintaining client relationships.

Overview

14
14
years of professional experience

Work History

Loan Officer

Bank Of America
Chandler, USA
11.2021 - Current
  • As a loan officer I'm in charge of processing the entire intake of applications that are approved or declined from our clients
  • Take inbound calls from our clients or teammates and dealers and adjust the application with requests to change information, or adjustment in the loan amount or term and negotiate the APRs
  • Provide world class service and have to meet in all regulatory lending laws and jurisdiction with lending policy's and procedures
  • Use systems to run identity inspections to review client submitted documentation.
  • Review and process proof of income such as full tax returns, w2s, 1099,resident documentation such as visa permanent resident cards or passports and update our clients file accordingly
  • Located information or reports needed by underwriters, assisting with approval or denial decisions.
  • I also create final steps of our process to pay dealer with overnight check or a direct deposit into our clients checking accounts or pay off other banks or leasing institutions
  • I help dealerships with issues processing info through dealer track or Route one
  • Requested credit reports, reference checks and information needed to evaluate loan applicant.
  • Verified, collected and updated information to maintain complete and accurate loan applications.
  • Administered programs for problem loans to secure payments.
  • Backed up customers' financial data with official credit checks from bureaus and other agencies.
  • Assessed applicants' loan requirements with in-depth interviews.
  • Set up favorable loan terms with skills in negotiation and expert knowledge of market conditions.

Preferred Senior Sales Specialist

Bank Of America
Chandler, USA
10.2016 - 11.2021
  • My main job function is to take care of my client banking needs
  • Then Engage client into sales conversation by finding financial need by asking open ended questions and close my recommendations on additional bank products that will benefit them
  • I perform at highest level of customer service and bank quality standards to achieve highest results on daily basis to achieve set goals
  • High volume cash handling for clients
  • Managed personal and business accounts with millions of dollars in deposits, investments, transfers, and wires.
  • Trained and mentored new sales staff.
  • Handled customer complaints with tactful communication and effective conflict resolution.
  • Escalated high-level customer complaints to management for resolution.
  • Met and consistently exceeded sales quotas.
  • Analyzed daily sales reports to identify trends, track progress toward goals, and adjust strategies accordingly.
  • Assisted customers in finding right products or services based on their needs and preferences.
  • Assessed customer needs, provided recommendations and upsold relevant products to increase sales.
  • Accomplished multiple tasks in a fast-paced environment.

Outbound Sales Specialist I

Wells Fargo
Chandler, USA
08.2014 - 09.2016
  • Telemarketing Wells Fargo credit cards outbound to current customers
  • Main job functions include educating customer on offer asking questions and finding need or over coming objections then closing sale by Submitting credit card application
  • With process in place I must be perfect from reading terms following strict guidelines on quality and achieve monthly goal performance.
  • Utilized negotiation skills to close deals successfully.
  • Continuously improved product knowledge through training sessions and self-study.
  • Maintained high level of enthusiasm and motivation while consistently striving for excellence in job performance.
  • Developed customized sales strategies for targeted clients.
  • Shared best practices with colleagues to promote culture of continuous learning.
  • Managed productive calls by maintaining control and using scripts to overcome objections.
  • Kept callers focused on products and benefits with skilled call management.

Phone Banker II

Wells Fargo Bank
03.2013 - 08.2014
  • Customer service for credit card inbound servicing a variety of customer related requests and issues
  • Able to perform tasks in sectioned time goals also referred additional products and services
  • Initial job title was phone banker I was promoted to an II because of certain performance metrics that were met.
  • Collaborated with team members to share knowledge, address common challenges, and improve overall performance.
  • Increased bank revenue by upselling additional bank products to new and established customers.

PPA Account Manager

G C Services
05.2011 - 03.2013
  • Collections for Chase Inc
  • Delinquent credit card accounts balances ranged $1000.00 to $100,000.00 defaulted debt
  • Dialed Outbound to set up arrangements to pay balances and negotiate settlements
  • Followed all quality metric guidelines and laws set by the department.
  • Exceeded quotas frequently with continuous product pushes and attention to customer needs.

Education

High School Diploma -

Cibola High School, Albuquerque, NM
05.2007

Skills

  • Credit assessment
  • Terms negotiation
  • Underwriting support
  • Computer Proficiency
  • Consumer Lending
  • Reliable
  • Sales pipeline maintenance
  • Leadership skills
  • Team building
  • Loan processing
  • Credit analysis
  • Regulatory compliance
  • Financial reporting
  • Risk assessment
  • Negotiation techniques
  • Sales strategies
  • Problem resolution
  • Communication skills
  • Loan application management
  • Underwriting expertise

Accomplishments

  • Received awards for performance and quality of service from managers.
  • Incentive hitting department goals.

Timeline

Loan Officer - Bank Of America
11.2021 - Current
Preferred Senior Sales Specialist - Bank Of America
10.2016 - 11.2021
Outbound Sales Specialist I - Wells Fargo
08.2014 - 09.2016
Phone Banker II - Wells Fargo Bank
03.2013 - 08.2014
PPA Account Manager - G C Services
05.2011 - 03.2013
Cibola High School - High School Diploma,

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