Jordan Kida
Glen Allen
Summary
Dynamic Administrative Assistant with a proven track record at FedTec, excelling in project management and data analysis. Adept at creating comprehensive documentation and fostering cross-functional collaboration. Recognized for enhancing operational efficiency and delivering exceptional customer service, leveraging expertise in Microsoft Office and SharePoint to drive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant – CONTRACTOR
FedTec
Richmond
11.2024 - 06.2025
- Responded to non-routine correspondence and compiled confidential and sensitive data for the Chief of Staff, ensuring timely submission before deadlines.
- Scheduled and organized a variety of activities, including meetings, conferences, and departmental events, while managing logistics and travel arrangements.
- Coordinated business travel, prepared itineraries, and processed expense reports accurately and efficiently.
- Organized the Program Leadership Team Retreat, ensuring accuracy and satisfaction for all attendees.
- Created a detailed Job Aid with screenshots to guide users on navigating PowerBi and connecting to Business Map.
- Managed office access confirmations on behalf of the CEO to enhance safety and security.
- Reviewed and recommended updates to policy documents, ensuring clarity in decision-making processes.
- Collaborated with cross-functional teams to gather data and provide comprehensive support for executive requests.
Logistics Procurement Specialist
VA Dept. of Fire Programs (VDFP)
05.2024 - 08.2024
- Focused on purchasing raw materials, replacement parts, auxiliary supplies, operating supplies, and other items needed for the Dept. of Fire Programs – Training Center for building and maintaining 20+ trailers.
- Provided administrative support to the Logistics Division.
- Ensured effective response in meeting administrative and division needs.
- Emailed Executive Assistant bi-weekly Logistics Division Report for Chief to review.
- Organized and scanned monthly fuel expense reports and emailed Lead Accounts Payable (AP) for record/audit purposes.
- Maintained communications with multiple vendors and categorized statuses on requisitions using a custom receipt tracker and Logistics Requisition Tracker FY2025.
- Handled Purchase Orders and Requisitions in a timely manner.
- Have knowledge and understanding of state Small Purchase Charge Card (SPCC) policies/procedures.
- Managed inventory and places orders as needed to maintain supply levels for the division.
- Entered and received items in electronic VA (eVA) procurement system.
- Processed invoices and billing transactions and performed expenditures reconciliation.
- Delivered excellent customer service over the phone, email and in person and promptly answered telephone and email inquiries and in supporting staff.
VITA - Platform Transition Coordinator – CONTRACTOR
Maconit
Richmond
04.2023 - 04.2024
- Experienced in doing administrative, managerial and have strong organizational skills to ensure business needs are met.
- Have strong customer service skills in gathering and organizing notes, processes, and procedures.
- Conducted meetings, reach out to staff to get presentations, document processes and procedures by typing up Job Aids, FAQs, etc.
- Have excellent interpersonal skills and have shown ability to foster and build relationships with internal and external customers.
- Talk to internal and external folks daily for business purposes to gather information and complete tasks and much more.
- Ensures in creating a positive work atmosphere.
- Demonstrated ability to lead, direct, and manage resources.
- Take lead during meetings and take notes.
- Provided training to new staff and assisted with questions that arises.
GIS Data Quality Analyst – CONTRACTOR – TEMP GAS TEAM
Robert Half Technology
Richmond
12.2022 - 04.2023
- Labeled where the Service Tap, Valve, Excess Flow, Valve, Fitting, Riser & Meter location inside ESRI in the Richmond, VA area for the Utilities and Gas for the City of Richmond.
Customer Service Rep (Contractor)
NIC/Virginia Interactive (VI), LLC
Richmond
11.2019 - 12.2022
- Experienced in dealing with business customers with VEC, Tenants and Lawyers and more.
- Experienced with handling multiple complex inquiries and complaints while providing escalation to Management.
- During the Pandemic Unemployment Assistance (PUA) and Rent Relief Program (RRP), the project was with VEC. Handling multiple inquiries was a norm and there were several instances where I escalated problems to upper Management. Ex. I flagged a guy whose SSN was slightly off compared to his 1099 statement. This guy was caught doing fraudulent activity with the program.
- Managed customer account activities regarding operational issues, transformation, and technology updates. Reviewed and updated customers on financial documents and how far they were in arrears with rent. I promoted customers with awareness on their status of accounts.
- Conducted periodic customer satisfaction reviews and conducted improvement activities.
- Conducted training to staff on administrative practices. Procedures and policies.
- Agency advocacy for quality service fulfillment and continual improvement improvements of the Customer experience.
- Made determination for further review by VEC Examiners based on the documents submitted.
- Resolved incoming inquiries regarding Pandemic Unemployment Application (PUA) where claimants made errors while filing for unemployment to receive any benefits. Each scenario case for troubleshooting is different.
- Accomplishment: During the documentation verification review, I flagged a high-profile case where their SSN number was slightly off. This person was under fraud investigation for various VEC programs.
IT Change Leadership Analyst (Contract position)
Morton
Richmond
05.2020 - 08.2020
- Collaborated on the process of onboarding new non-COV users and COV users in providing access to the Cardinal Change Network SharePoint.
- Change Leadership Team.
- Granted permission to non-COV – Commonwealth of Virginia users to get access to their specific Assembled Agency Folder within Accenture’s External SharePoint. If users needed to be removed or added to the COV Account Center, an email was forwarded to me to do so.
- Performed and assisted non-COV users with troubleshooting if they couldn’t access their CN SharePoint using their DOA credentials by call VCCC (VITA’s Helpdesk) and getting the users current Department of Accounts (DOA) account status.
- Identified and validated on who should have access to SharePoint access.
- Performed daily inspections of various COV/Non-COV users account status in spreadsheets.
- Maintained with closing out tickets within the Keystone Edge Ticketing Systems via VITA.
- Training Team.
- Provided end user perspective on job aids such as Time and Attendance Administration, Absence Management Maintenance, Timekeeper Processing using Oracle People Soft software.
Engineering Technician IV GIS (Contract Position)
Virginia Department of Transportation (VDOT)
Richmond
01.2018 - 04.2020
- VDOT - Maintenance Division/ Local Assistance Division - Worked on updating center-line edits and data conversion from UMIS to RIMS by Geo-Referencing Urban Data localities for 2 years.
- Helped with data quality assurance with VDOT’s Roadway Inventory Management System (RIMS) for the state of VA urban routes by checking and updating all blank intersections for the urban routes for VA.
- Helped with re-evaluating VDOT’s Inventory System as well as help with back log data that has been submitted and reformatted for the Urban Routes Extension Project.
- Experienced in editing spatial data, GIS features classes, and maps for 2 years.
- Demonstrated 1 year experience with spatial concepts, cartographic techniques, and class editing.
- Maintained record and documents.
Forms Specialist (P14 Position)
Dept. for Aging & Rehabilitative Services (DARS)
Henrico
08.2017 - 01.2018
- Reviewed and edited case notes within the AWARE Case Management System.
- Created e-forms for public use.
- Uploaded electronic forms such as Application Forms and Letters to DocFinity Software.
- Updated the Disaster Recovery preparedness plans for the AWARE Case Management System.
Internship/Office Administrator III
Virginia Information Technologies Agency (VITA)
Chester
05.2016 - 08.2016
- Assisted within the Supply Chain Management Dept. with the implementation of contract portal site of the VITA Statewide Contract Search Web Portal.
- Updated and uploaded contracts as instructed by stakeholder.
- Logged testing results using Excel to communicate testing errors to contractor and stakeholder.
- Collaborated and developed a Situation, Objective and Proposal (SOP) document.
- Interviewed personnel and documented any inefficiency supporting opportunities for improvement.
- Communicated findings with supervisor and collaborated with Project Manager.
- I also am knowledge about maintaining and the document retention regarding the Library of Virginia.
Education
Public Procurement and Contract Management -
Old Dominion University (ODU)
05.2022
Bachelor of Science - Information Security
University of Richmond
Richmond, Virginia05.2017
Associates in Science - Biology
J. Sargeant Reynolds Community College
Richmond, Virginia05.2015
Skills
- Microsoft Office
- Microsoft Word, Excel, PowerPoint, and Project
- Project management
- Document creation and editing
- Data analysis
- Planner
- OneNote
- Microsoft SharePoint 2016
- Microsoft Project Management Software
- Microsoft Teams
- MS-SharePoint Administration
- Geographic Info Systems (GIS)
- ArcGIS
- AutoCAD
- Microsoft Windows 7
- Windows 10
- MacOS
- SQL
- HTML
- CSS
- Dreamweaver
- CMS
- AWARE
- DocFinity
- AssetPanda
- Oracle PeopleSoft Software
- Visio
- Keystone Edge
- Concur
- Vizio
- BusinessMap
- Avery
- Canva
- Adobe
- PowerBi
Affiliations
Information Security Audit & Control Association (ISACA), Board Member - Secretary, 11/23
Certification
- FBI Citizens Academy, 05/24
- MS SharePoint 2016 – New Horizon, 11/20
- Web Design – University of Richmond, 08/18
- Ethical Hacking - University of Richmond, 08/17
- Geographical Information Systems (GIS) - J. Sargeant Reynolds Community College, 06/15
- Henrico County Citizenship Police Academy, 06/13
- Culinary Arts - University of Richmond, 05/12
- Basic Internet Specialist - University of Richmond, 05/10
References
References available upon request.
Timeline
Administrative Assistant – CONTRACTOR
FedTec
11.2024 - 06.2025
Logistics Procurement Specialist
VA Dept. of Fire Programs (VDFP)
05.2024 - 08.2024
VITA - Platform Transition Coordinator – CONTRACTOR
Maconit
04.2023 - 04.2024
GIS Data Quality Analyst – CONTRACTOR – TEMP GAS TEAM
Robert Half Technology
12.2022 - 04.2023
IT Change Leadership Analyst (Contract position)
Morton
05.2020 - 08.2020
Customer Service Rep (Contractor)
NIC/Virginia Interactive (VI), LLC
11.2019 - 12.2022
Engineering Technician IV GIS (Contract Position)
Virginia Department of Transportation (VDOT)
01.2018 - 04.2020
Forms Specialist (P14 Position)
Dept. for Aging & Rehabilitative Services (DARS)
08.2017 - 01.2018
Internship/Office Administrator III
Virginia Information Technologies Agency (VITA)
05.2016 - 08.2016
Public Procurement and Contract Management -
Old Dominion University (ODU)
Bachelor of Science - Information Security
University of Richmond
Associates in Science - Biology
J. Sargeant Reynolds Community College