Jordan Kinchen
Kansas City,MO
Summary
Proven professional with a track record of enhancing customer satisfaction at Pizza Hut through exceptional service and empathy. Skilled in housekeeping techniques and customer service, demonstrated by developing new practices that increased productivity at Twin Creeks Assisted Living. Excelled in fast-paced environments, mastering time management and communication, achieving a significant improvement in client loyalty and operational efficiency.
Overview
4
4
years of professional experience
Work History
House Keeping
Twin Creeks Assisted Living
2022.08 - 2022.08
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Provided housekeeping and laundry services, shopped for food and served meals and snacks.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Collaborated with housekeeping and maintenance teams to resolve guest issues promptly and effectively.
CSR
Pizza Hut
2021.12 - 2022.01
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
Lead Counter Helper
Panda Express Restaurant Group
2018.09 - 2021.11
- Enhanced customer experience by providing exceptional service and accurate order processing.
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Assisted in training new team members, ensuring thorough knowledge of products, processes, and procedures.
- Supported cash management duties, accurately handling transactions while adhering to company policies.
- Established strong rapport with regular patrons by providing personalized service tailored to individual preferences.
Education
High School Diploma -
Hogan Preparatory Academy
Kansas City, MO05.2019
Skills
- Housekeeping Techniques
- Excellent housekeeping
- Housekeeping Expertise
- Housekeeping and meal preparation
- Excellent communication skills
- Customer Service
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Written and verbal communication
- Organizational abilities
Timeline
House Keeping
Twin Creeks Assisted Living
2022.08 - 2022.08
CSR
Pizza Hut
2021.12 - 2022.01
Lead Counter Helper
Panda Express Restaurant Group
2018.09 - 2021.11
High School Diploma -
Hogan Preparatory Academy
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