Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
AAR (ARMY ACHIEVEMENT AWARD
Timeline
Generic

Jordan Kliebert

NON COMMISSIONED OFFICER
El Paso

Summary

Dynamic Operations NCO with TXARNG experience, excelling in operational efficiency and personnel management. Proven track record in enhancing team performance through effective training and strategic planning. Skilled in risk assessment and decision-making, fostering a safe and productive environment while maintaining high morale among subordinates.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Operations NCO

TXARNG
10.2018 - Current
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Conducted regular risk assessments, identifying potential hazards and implementing mitigation strategies to maintain a safe working environment.
  • Conducted thorough after-action reviews following exercises or missions, identifying areas for improvement and implementing necessary changes to enhance future performance.
  • Led physical fitness training sessions, promoting a healthy lifestyle among team members while improving overall unit readiness levels.
  • Enhanced team performance through effective training and mentoring on operations procedures.
  • Maintained high levels of morale among subordinates, promoting open communication channels and addressing concerns promptly.
  • Developed detailed contingency plans for emergency situations, enabling rapid response times in crisis scenarios.
  • Evaluated personnel performance regularly, providing constructive feedback and recommending appropriate recognition or disciplinary actions as needed.
  • Coached junior leaders on effective decision-making techniques under high-stress environments.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led team in developing strategic plans to meet operational objectives.
  • Monitored and assessed mission progress and provided updates to command.

Direct Care Worker

Assisted Living Facility
10.2020 - 03.2021
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors, and medications in client medical records.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.

Service Specialist

Spring Market
03.2017 - 09.2020
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Collaborated with team members to develop new strategies for improving service quality and efficiency.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Psychiatric Nursing Assistant

Rusk State Hospital
02.2020 - 07.2020
  • Coordinated effectively with family members to ensure they were well-informed about their loved one''s progress throughout treatment processes.
  • Assisted in the administration of psychiatric medications under the supervision of healthcare professionals, ensuring proper dosage and adherence to protocols.
  • Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
  • Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
  • Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
  • Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
  • Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
  • Demonstrated adaptability by adjusting quickly to changes in patient needs or staffing levels within a fast-paced clinical environment.

Education

High School Diploma -

FRANKSTON ISD
FRANKSTON,TX
05.2001 -

Skills

    Personnel management

    Operational analysis

    Project planning and development

    Customer service

    Problem-solving

    Planning and implementation

    Team leadership

    Operations management

    Operational efficiency

    Maintenance planning

    Decision-making

    Health and safety compliance

Accomplishments

  • Earned the “ ARMY ACHIEVEMENT AWARD” Award in 2020 for effectively running a fob dfac in the absence of a higher ranking NCO
  • As a new non commissioned officer within two weeks of being a team leader i was moved up to the squad leader position, effectively going from being in charge of 3 soldiers to 8. Less than a month later I was entrusted with being interim platoon SGT, meaning i was in charge of 4 squads, 8 teams and 30 soldiers collectively.
  • My golf company commander put me in the position of being the company security officer, which entails ensuring all sensitive equipment is properly put away and locked up to mitigate the possibility of others trying to steal any of our equipment.

Certification

Combat life saver

AAR (ARMY ACHIEVEMENT AWARD

As a specialist I was put in a dfac for training purposes. Our lead NCO had gotten taken off of the mission resulting in the absence of leadership among my fellow lower enlisted. I took over and continued the flow of the kitchen. My leadership not only said that the food coming from my dfac was the best dfac food they have ever had but they also recognized the responsibility I took on in that role.

Timeline

Direct Care Worker

Assisted Living Facility
10.2020 - 03.2021

Psychiatric Nursing Assistant

Rusk State Hospital
02.2020 - 07.2020

Operations NCO

TXARNG
10.2018 - Current

Service Specialist

Spring Market
03.2017 - 09.2020

High School Diploma -

FRANKSTON ISD
05.2001 -

Similar Profiles

CREATE PROFILE
Jordan KliebertNON COMMISSIONED OFFICER
Resume profile built at Zety.com