JORDAN KLIEBERT

- Improved operational efficiency by streamlining processes and implementing best practices.

- Conducted regular risk assessments, identifying potential hazards and implementing mitigation strategies to maintain a safe working environment.

- Conducted thorough after-action reviews following exercises or missions, identifying areas for improvement and implementing necessary changes to enhance future performance.

- Led physical fitness training sessions, promoting a healthy lifestyle among team members while improving overall unit readiness levels. - Enhanced team performance through effective training and mentoring on operations procedures

- Maintained high levels of morale among subordinates, promoting open communication channels and addressing concerns promptly. - Developed detailed contingency plans for emergency situations, enabling rapid response times in crisis scenarios.

- Evaluated personnel performance regularly, providing constructive feedback and recommending appropriate recognition or disciplinary actions as needed.

- Coached junior leaders on effective decision-making techniques under high-stress environments.

- Supervised operations staff and kept employees compliant with company policies and procedures.

- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

- Led team in developing strategic plans to meet operational objectives.

- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.

- Improved customer satisfaction by addressing and resolving service related issues promptly and professionally.

- Collaborated with team members to develop new strategies for improving service quality and efficiency.

- Cleaned and lubricated parts to keep equipment operating at peak performance.

- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.

- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.

- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.

- Safely and effectively handled wide range of cleaning products and solutions.

- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

- Positively engaged with customers and maintained professional appearance as company representative.

- Followed instructions from supervisor regarding daily job tasks and duties.