Jordan Knight

Operations Supervisor

Ace Hardware

Loxley, AL

02.2021 - 03.2025

Established performance metrics to evaluate operational efficiency and guide team objectives.
Facilitated training sessions for new employees on company policies and procedures.
Conducting regular meetings with team members to discuss progress and identify areas for improvement.
Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
Oversaw quality control to identify inconsistencies and malfunctions.
Managed inventory control, reducing waste and optimizing stock levels for operational needs.
Provided support to other departments as needed to meet organizational goals.
Trained, mentored and motivated employees to maximize team productivity.
Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Maintained accurate records of employee attendance and performance reviews.
Coordinated with other supervisors, combining group efforts to achieve goals.
Delegated work to staff, setting priorities and goals.
Oversaw compliance with safety and quality standards, significantly reducing incident rates.
Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Recruited, interviewed and selected employees to fill vacant roles.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.