Jordan Koch
Nipomo,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking employee enthusiastic about learning horticulture field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
17
17
years of professional experience
Work History
Salesperson
Eufloriaflowers
02.2007 - Current
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Flower Arranger
Eufloriaflowers
02.2007 - Current
- Increased sales by providing exceptional customer service, recommending suitable flowers and design styles based on client preferences.
- Demonstrated expertise in various floral design styles such as traditional, modern, romantic, rustic; catering to diverse client needs.
- Kept workspace clean and well-organized to maintain high levels of efficiency during busy periods; reducing time spent searching for necessary tools or supplies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Proficient in utilizing floral design software to create custom arrangements.
Education
High School Diploma -
Valley Christian Academy
Santa Maria, CA06.2007
Skills
- Customer Engagement
- Cross-Selling Products and Services
- Complaint Handling
- Customer Care
- Customer relationship building
- Product knowledge
- Client retention
- Active listening
- Customer Service
Timeline
Salesperson
Eufloriaflowers
02.2007 - Current
Flower Arranger
Eufloriaflowers
02.2007 - Current
High School Diploma -
Valley Christian Academy