Jordan Kolas
Union
Summary
Seasoned Boiler Operator with background in overseeing daily boiler operations, maintenance and safety protocols. Strengths include comprehensive knowledge of boiler mechanics, regulatory compliance, and team leadership. Demonstrated ability to optimize system performance and ensure adherence to all safety standards, resulting in improved operational efficiency and enhanced workplace safety. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Boiler Operator
Covanta
09.2023 - Current
- Increased boiler efficiency by conducting regular inspections and maintenance routines.
- Consistently met production goals by maintaining optimal operating conditions across multiple boilers within the facility.
- Enhanced overall plant performance through close collaboration with colleagues in other departments such as engineering, maintenance, and administration teams.
- Ensured compliance with state and federal regulations, maintaining accurate records of boiler operations and emissions data.
- Coordinated with external contractors on major repair projects to ensure timely completion without compromising quality or safety standards.
- Established effective emergency response protocols, minimizing potential hazards resulting from unexpected equipment failures or incidents.
Customer Service Team Lead
WynnBet
04.2023 - 09.2023
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phone calls, chats and emails.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Operation Supervisor
Fanduel
09.2020 - 03.2023
- Monitoring customers gameplay with traders to ensure responsible gaming
- Managing and training a team of Customer Service agents & supervisors. Ensuring all Compliance & Anti-Money Laundering procedures are being followed.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Hosting VIPs on a daily basis and providing a five star experience for all patrons in the largest retail Sportsbook in the world.
- Collaborating with both online and retail teams to ensure all know your customer (KYC) policies and procedures are being met.
Assistant Department Manager
NORDSTROM
10.2017 - 02.2020
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Assistant Store Manager
FOOT LOCKER
07.2012 - 10.2017
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Assisted store manager in meeting standards for customer service and quality.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
Education
No Degree - Journalism, Media studies
RUTGERS UNIVERSITY
New Brunswick2016
Associates Degree - Arts and Sciences, Communications, Television
UNION COUNTY COLLEGE
Cranford, NJ05.2013
High School Diploma -
Union High School
Union, NJ06.2011
Skills
- Preventive Maintenance
- Troubleshooting boilers, pumps, and valves
- Operations and procedural knowledge
- Strong Organizational Skills
- Calm and professional under pressure
- Water treatment
- Lockout/tagout (LOTO)
- Safety protocols and fire prevention procedures
- Manual logbook recordkeeping
- Confined space entry
Certification
- Black Seal Exam scheduled for 12/12/25
Timeline
Senior Boiler Operator
Covanta
09.2023 - Current
Customer Service Team Lead
WynnBet
04.2023 - 09.2023
Operation Supervisor
Fanduel
09.2020 - 03.2023
Assistant Department Manager
NORDSTROM
10.2017 - 02.2020
Assistant Store Manager
FOOT LOCKER
07.2012 - 10.2017
No Degree - Journalism, Media studies
RUTGERS UNIVERSITY
Associates Degree - Arts and Sciences, Communications, Television
UNION COUNTY COLLEGE
High School Diploma -
Union High School
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