Jordan Krall
Casper,WY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Receptionist
Best Western Hotel
03.2022 - 08.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Stored guest valuables in safe and individual boxes for security.
- Enforced policies and procedures to increase efficiency.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Trained new staff members in customer service techniques and hotel operations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
Worker
Pizza Hut
06.2021 - 10.2021
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Handle money in the cash register
- Make pizzas and other foods quickly and effectively
- Work in a face paced environment
- Folded boxes
- Did dishes
- Be polite to customers and handle problems professionally
- (Estimated dates)
Cashier
JC Penny Co
01.2021 - 06.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- (Estimated dates)
Housekeeper
Best Western Hotel
05.2018 - 12.2018
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Fast paced work environment
- (Summer/weekend job in high school, estimated work dates)
Education
Associate in Health Science - Pre-radiology
Casper College
Casper, WY05.2024
Skills
- Phone and Email Etiquette
- Front Office Management
- Effective Planning
- Data Gathering
- Customer Service
- Office Organization
- Teamwork and Collaboration
- Front Desk Management
- Hospitality services
- Problem-solving skills
Timeline
Hotel Front Desk Receptionist
Best Western Hotel
03.2022 - 08.2022
Worker
Pizza Hut
06.2021 - 10.2021
Cashier
JC Penny Co
01.2021 - 06.2021
Housekeeper
Best Western Hotel
05.2018 - 12.2018
Associate in Health Science - Pre-radiology
Casper College