Jordan Kranz
Sylva,NC
Summary
Accomplished Manager at Dollar General and skilled Food and Beverage Cashier at Harrah's Cherokee Casino and Resort, demonstrating expertise in Point of Sale systems and exceptional customer service. Proven track record in enhancing team performance, increasing customer satisfaction, and efficiently managing inventory. Known for reliability and attention to detail, consistently achieving company goals through strategic planning and effective communication.
Overview
7
7
years of professional experience
Work History
Food and Beverage Cashier
Harrah's Cherokee Casino and Resort
07.2022 - Current
- Engaged customers to help create superior food and beverage experience.
- Utilized product knowledge of different outlets to make suggestions to customers.
- Provided correct change to customers while following cash handling policies and procedures.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and rewards transactions to complete customer purchases.
- Kept work station area clean and fully stocked for next shift.
Manager
Dollar General
11.2017 - 02.2022
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Protected retail store assets by preventing shoplifter, vendor and store employee theft.
- Monitored store inventory, capacity and movement in the store to maintain optimal levels of stock and resolve inventory discrepancies.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving fresh truck.
Education
High School Diploma -
Bell High School
Bell, FL06.2010
Skills
- Point of Sale proficiency
- Food safety knowledge
- Upselling strategies
- Cash handling expertise
- Customer Assistance
- Product Recommendations
- Customer Service
- Cash Register Operation
- Time Management
- Attention to Detail
- Organizational Skills
- Professionalism
- Reliability
Timeline
Food and Beverage Cashier
Harrah's Cherokee Casino and Resort
07.2022 - Current
Manager
Dollar General
11.2017 - 02.2022
High School Diploma -
Bell High School
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