Jordan Krenek
Austin,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
National Training Manager
New Canvassing Experience
12.2016 - Current
- Conducted & organized orientation sessions and on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Managed new employee orientation training process for more than 1500 employees each year.
- Coordinated ongoing technical training and personal development classes for staff members.
- Directed training programs and development paths for managers and supervisors.
- Assessed skill gaps for employees in all managerial & leadership departments and developed training courses to meet identified needs.
- Delivered new employee onboarding and training sessions via Zoom.
- Directed field training to enhance participants' skills.
- Trained new hires to perform exercises with experienced workers.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Communicated all learning and performance objectives, and training assessments to other members of upper management.
- Led daily, weekly and monthly training, coaching, and feedback sessions.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
Independent Sales Representative
WorldVentures
04.2012 - 12.2017
- Deployed successful marketing collateral to highlight offerings and engage customers at appointments, meetings, and networking events.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Conducted 700+ in-person 45+ min presentations.
- Conducted 1000+ over the phone presentations.
- Identified new customers by attending events, networking, and generating leads.
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- Educated customers by providing hands-on demonstrations and explaining benefits and advantages of purchases memberships available.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Attended 60+ sales trainings & conferences.
- Organized team members and fellow independent representatives to multiply sales.
- Sold over 1000 memberships.
Education
No Degree - Accounting
Newman University
Wichita, KSSkills
- Group Exercise
- Motivational Leadership
- Training Program Modification
- Company Policy Compliance
- Training Program Assessment
- Instructor Evaluations
- Management Staff Collaboration
- Manager Coaching and Training
- Orientation Sessions
- Learning Techniques
- Supervisor Skills Training
- Personal Development Sessions
- Workshops and Conferences
- Individual Trainings
- Department Management
- Remote Employee Training
- Positive Communication Strategies
- Relationship Building & Sales Skills
- Conflict Resolution Tactics
- Role Playing
- Training Needs Analysis
- Team Demonstrations
Accomplishments
- 2019 NCE MVP - "For Always Rising to the Occasion and Delivering a Sensational Job. Your Brilliance and Enthusiasm Made all of the Difference in Our Company's Success." In 2019, I made the company more money than any other employee.
Timeline
National Training Manager
New Canvassing Experience
12.2016 - Current
Independent Sales Representative
WorldVentures
04.2012 - 12.2017
No Degree - Accounting
Newman University
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