Jordan Kruchten
Bremerton,WA
Summary
Talented Project Lead with strengths in client management and problem-solving. Highly effective at managing multiple, concurrent projects. Multitasker with thoughtful leadership style and equitable task delegation. Organized facilitator of numerous competing variables to meet team goals. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team leader ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Trident Refit Facility Bangor
07.2019 - Current
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Attended regular client meetings to report project progress and address questions.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Educated staff on organizational mission and goals to help employees achieve success.
- Prioritized workload to maintain schedules on assigned projects.
- Leveraged comprehensive technical expertise to solve moderate to complex problems by interpreting blueprints and manufacturer manuals.
- Maintained hand and special tools in safe and serviceable condition and reported unserviceable tools and equipment to management.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Received technical guidance from supervisor to lead teams through complex tasks.
- Conferred with engineers and designers to investigate and solve failure issues.
- Trained new system users and employees to promote useful system knowledge and operations expertise.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, server infrastructure, and laptops.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Coached and trained end-users on functions, features and basic troubleshooting of software.
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Promoted efficiency among departments with prompt resolution of system issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Co Store Manager
Walmart
10.2018 - 06.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed over 100 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Store Manager
Walmart
06.2017 - 10.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated over 50 staff members to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate of Arts - Industrial Electronics Technology
Olympic College
Bremerton, WA08.2022
High School Diploma -
Hemet High School
Hemet, CA06.2010
Skills
- Root Cause Analysis
- Project Coordination
- Document Management
- Network Firewall Management
- Problem-Solving Skills
- Software Licenses and Patches
- Server Event Logging
- Data Backups
- Virtual Machine Operation
- Network Administration
- CompTIA Security Certification
- Data Collection
Certification
- CompTIA Network Plus
- CompTIA Security Plus
- Windows Server 2012
- Network Security Vulnerability Technician
Timeline
Information Technology Specialist
Trident Refit Facility Bangor
07.2019 - Current
Co Store Manager
Walmart
10.2018 - 06.2019
Assistant Store Manager
Walmart
06.2017 - 10.2018
Associate of Arts - Industrial Electronics Technology
Olympic College
High School Diploma -
Hemet High School
- CompTIA Network Plus
- CompTIA Security Plus
- Windows Server 2012
- Network Security Vulnerability Technician
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