Jordan La Grenade, MBA

• Effectively overseen the complete lifecycle of several projects, from inception to fruition, by methodically assessing requirements, assigning responsibilities, and meticulously maintaining fiscal and temporal constraints. Skillfully managed deadlines and workflow dynamics to ensure seamless adherence to budgetary and scheduling parameters.
• Acted as a liaison between departments, fostering seamless communication and ensuring all relevant parties remained informed about project progress and updates.
• Facilitate the allocation of resources, encompassing personnel, equipment, and materials, while vigilantly monitoring resource utilization to achieve peak efficiency.

• Analyzed past and current event sales to shape future marketing strategies, simultaneously orchestrating the seamless delivery of tickets.
• Utilized the advanced capabilities of AudienceView Professional and TicketsoTheCity to craft detailed performance reports, capturing with precision the projected sales and attendance metrics.
• Cultivated and motivated a 50-person box office team and volunteers, fostering a culture of excellence to maximize ticket sales.

• Delivered comprehensive support to career professionals through efficient errand running, mail management, appointment scheduling, and transportation coordination.
• Ensured meticulous organization of personal and professional documents while utilizing the utmost discretion in handling confidential information.
• Responsively managed emails and other correspondence to streamline communication and optimize business processes.

• Administered the concierge book to furnish timely and relevant local insights at the front desk.
• Engaged with a diverse array of guests, including esteemed VIPs and notable celebrities, demonstrating a profound commitment to safeguarding their privacy.
• Rapidly resolved issues through attentive listening, adept conflict resolution, and clear communication. Possess a refined aptitude for problem-solving, comprehensive research, and fostering strong client relationship.

• Nurtured brand loyalty and satisfaction through adeptly managing customer service concerns with a professional and analytical demeanor.
• Demonstrated composure and efficiency in skillfully resolving member grievances, while also upholding product excellence via tailored quality assurance measures for each team member.
• Championed proactive strategies to enhance customer relations, elevate quality standards, and optimize service efficiency.

• Prominence in Leadership

• Artistic Performance and Theatrical Expression