Jordan Lala
Titusville,FL
Summary
Personable and organized individual with excellent communication and multitasking abilities. Knowledge of medical terminology and office procedures, proficient in scheduling appointments and managing patient records. Committed to ensuring efficient office operations and high-quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Dairy Road Primary Care/Urgent Care
04.2025 - Current
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Generated reports and logged patient information for reliable records.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Followed up with insurance companies to secure timely payment.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Medical Administrative Assistant
Gynecologic Specialist Of Brevard
05.2024 - 04.2025
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Generated reports and logged patient information for reliable records.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Medical Administrative Assistant
Steward Medical Group
11.2020 - 05.2024
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Generated reports and logged patient information for reliable records.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
Optical Technician
Vista Optical
09.2018 - 06.2020
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Learned new catalog of items to present current options to patients.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Education
Certificate Health Science Medical Administration - Health Administration
Ultimate Medical Academy
Clearwater, FL07-2025
Skills
- HIPAA compliance
- Patient scheduling
- Inventory stocking
- Workflow coordination
- Appointment scheduling
- Patient flow management
- Document management
- File maintenance
- Appointment coordination
- Data entry efficiency
- Professionalism and discretion
- Medical office management
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
English
Full Professional
Timeline
Medical Administrative Assistant
Dairy Road Primary Care/Urgent Care
04.2025 - Current
Medical Administrative Assistant
Gynecologic Specialist Of Brevard
05.2024 - 04.2025
Medical Administrative Assistant
Steward Medical Group
11.2020 - 05.2024
Optical Technician
Vista Optical
09.2018 - 06.2020
Certificate Health Science Medical Administration - Health Administration
Ultimate Medical Academy
Similar Profiles
Jamie CrawfordJamie Crawford
Nurse Practitioner at Dairy Road Urgent CareNurse Practitioner at Dairy Road Urgent Care
Scott PulsipherScott Pulsipher
Medical Scribe and Scribe Director at Mend Urgent Care and Primary CareMedical Scribe and Scribe Director at Mend Urgent Care and Primary Care
Deborah SullivanDeborah Sullivan
Relief Veterinarian at Urgent Care, Emergency, Primary CareRelief Veterinarian at Urgent Care, Emergency, Primary Care