Jordan Lamas
Summary
Certified Scrum Master and Release Train Engineer with a proven record of leading Agile transformations and large-scale software delivery in Banking and Consumer Lending (6+ years). Experienced in building high-performing teams, facilitating PI Planning and SAFe ceremonies, and advancing Agile maturity across cross-functional teams. Skilled in stakeholder engagement, risk and dependency management, and using metrics to drive delivery outcomes. Adept in SAFe frameworks, Jira, Confluence, and project coordination across multiple teams and portfolios.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scrum Master Lead / Release Train Engineer
USAA - Consumer Lending IT
08.2021 - Current
- Serve as Release Train Engineer (RTE) for a major Agile Release Train (ART) with 10+ cross-functional Scrum teams.
- Manage scope and commitments by determining PI capacity and velocity, aligning team delivery with business priorities and program objectives.
- Coach and mentor Scrum Masters, Product Owners, and development teams, reinforcing Agile values, principles, and best practices.
- Lead agile maturity assessments and guide teams through actionable growth plans to advance Agile performance.
- Facilitate key ART ceremonies including PI Planning, ART Syncs, System Demos, Inspect & Adapt, and Scrum of Scrums to drive alignment and execution.
- Continuously improve delivery pipelines and promote a culture of relentless improvement across the ART.
- Collaborate with Portfolio stakeholders, Solution Architects, and Business Owners to manage priorities, scope, and cross-team dependencies.
- Leverage Jira and Confluence for transparency, progress tracking, dependency management, and knowledge sharing.
Scrum Master Senior
USAA - Auto Experience & Consumer Lending IT
12.2018 - 08.2021
- Served as Scrum Master for two Agile teams within a SAFe environment, supporting Auto Loans and member car-buying experiences, including direct integration with TrueCar.
- Collaborated with TrueCar to align delivery, manage cross-team dependencies, and deliver member-centric solutions.
- Standardized workflows for story and feature development across departments, improving team velocity and backlog health.
- Facilitated Scrum ceremonies, removed impediments, and coached teams to enhance agility and delivery performance.
Scrum Master
USAA - Digital & Innovation
06.2015 - 12.2018
- Led two cross-functional Agile teams using Scrum and Kanban frameworks to deliver large-scale innovation pilots for USAA members.
- Partnered closely with product managers and stakeholders to ideate, test, and deliver solutions focused on enhancing member experiences.
- Delivered pioneering efforts that served as proofs of concept for enterprise-wide implementation.
- Collaborated with project managers to provide regular updates, manage risks, and ensure transparency across leadership channels.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
IT Systems Analyst
USAA - Developer Tool & Process Support
06.2013 - 06.2015
- Supported enterprise toolset and process governance by collaborating with process owners to validate adherence to IT standards and compliance.
- Ensured consistency and clarity in development process documentation and change management procedures.
- Provided guidance on process updates and ensured alignment with organizational guidelines and best practices.
- Helped streamline development workflows and tool adoption through documentation and support initiatives.
Education
Bachelor of Science - Management Information Systems
Oklahoma State University
Stillwater, OKSkills
- Agile / Scrum / Kanban
- Agile Project Management
- Facilitation of SAFe ceremonies
- Risk and Dependency Management
- Stakeholder Communication
- Team Coaching
- Continuous Improvement
- Cross-Functional Team Leadership
- Jira / Confluence
- Box / Slack
Certification
- Certified Scrum Master (CSM)
- Certified SAFe - Release Train Engineer
- Certified SAFe - Advanced Scrum Master - Scaled Agile Framework
- Certified SAFe - DevOps Practitioner - Scaled Agile Framework
Timeline
Scrum Master Lead / Release Train Engineer
USAA - Consumer Lending IT
08.2021 - Current
Scrum Master Senior
USAA - Auto Experience & Consumer Lending IT
12.2018 - 08.2021
Scrum Master
USAA - Digital & Innovation
06.2015 - 12.2018
IT Systems Analyst
USAA - Developer Tool & Process Support
06.2013 - 06.2015
Bachelor of Science - Management Information Systems
Oklahoma State University
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