Jordan Landerman
Joliet,IL
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Alden Estates Of Shorewood
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Cashier
Walmart
08.2017 - 06.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Bachelor of Arts - Social Work
University of St. Francis
Joliet, IL05.2025
High School Diploma -
Joliet West High School
Joliet, IL05.2019
Skills
- Clerical Support
- Data Entry
- File Management
- Business Operations Understanding
- Organization Skills
- Telephone Skills
- Information Protection
- Security Awareness
- Customer Service
- Interpersonal Skills
- Problem Solving
Accomplishments
High honor roll for multiple semesters in high school as well as graduating Cum Laude
Vice-President of "No Name Club" - an anti-drug & violence prevention group
Certification
CPR Certified
Affiliations
- Team Captain of the Track & Field Team in high school
Timeline
Receptionist
Alden Estates Of Shorewood
08.2021 - Current
Customer Service Cashier
Walmart
08.2017 - 06.2021
Bachelor of Arts - Social Work
University of St. Francis
High School Diploma -
Joliet West High School
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