Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

JORDAN LANDIS

Hanover Park,IL

Summary

Hardworking Customer Service Representative with many years of experience working with people from all walks of life. Trained in project and time management with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Insurance Agent

Globe Life
Naperville, IL
04.2022 - Current
  • Delivered informative presentations to build a client basis
  • Maintained high standards of customer service by building relationships with clients.
  • Approached potential clients by using direct business to business approach
  • Sold health and life products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Receptionist

Advanced Chiropractic
Roselle, IL
08.2021 - Current
  • Greeted incoming patients and directed individuals to treatment rooms
  • Monitored lobby access, security parameters and visitor documentation
  • Organized efficient, easily accessed file system for digital and physical records
  • Scheduled appointments and documented updates in scheduling software
  • Delivered exceptional customer service, provided information, and independently resolved issues
  • Supported patients with prompt answers and personalized support
  • Managed mail, packages, and courier deliveries in and out of office.

Warehouse Worker

Leico Enterprises
Mount Prospect, IL
03.2021 - 07.2021
  • Received deliveries, scanned packages and updated orders in internal database
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor
  • Verified documentation accuracy and quality of incoming shipments
  • Met promised delivery times using excellent sorting skills and strong attention to detail
  • Assisted fellow warehouse workers with managing incoming and outgoing products
  • Verified shipments by checking received items against invoices
  • Read orders to ascertain numbers, sizes, and quantities of merchandise

Customer Service Representative

Macronet LTD
Burr Ridge, IL
09.2018 - 03.2020
  • Preserved revenue streams by utilizing strong communication and negotiation skills
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Responded to customer requests for products, services and company information
  • Entered customer interaction details in Linnworks and Microsoft Excel to track requests, document problems and recorded transactions
  • Inspected merchandise and sent damaged devices for repair before shipment
  • Received incoming shipments, compared contents against associated records and transmitted to proper department
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment

Delivery Driver

Panera Bread
Bourbonnais, IL
03.2018 - 07.2018
  • Completed on-time deliveries by choosing best and most efficient routes
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Fostered positive working relationships with customers by responding to questions and concerns
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Collected payments for completed deliveries and services daily
  • Handled customer concerns and issues effectively
  • Operated vehicle safely in highly congested areas with no traffic violations.

Packer

JB Markerting And Fulfillment
Manteno, IL
11.2017 - 04.2018
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals
  • Moved loads of up to 50-100+ pounds across 250ft with help from forklifts and other equipment
  • Effectively operated pallet jacks and Dollies equipment to receive and transport items from various warehouse locations
  • Checked packing slips and other documentation to appropriately box items requested by clientele
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
  • Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines
  • Quickly and properly wrapped and boxed miscellaneous and an assortment of items, maintaining uniformity to meet fulfillment targets
  • Accurately measured and weighed packages to review dimensions and verify compliance with specifications for shipment
  • Scanned packages and boxes and moved to loading dock for shipment through United States Postal Service
  • Assisted the driver in loading the trucks with shipments.

Shift Manager, Line Cook and Prep Cook

Taco Bell
Manteno, IL
07.2016 - 08.2017
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines
  • Tracked receipts, employee hours and inventory movements
  • Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross- contamination
  • Regularly checked building to confirm maintenance and cleaning met code and regulations
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Unloaded food supplies from distributor trucks to efficiently organize inventory
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Retail Sales Associate

Spencer's
West Dundee, IL
08.2015 - 11.2015
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Supported efficient and timely replenishment of sales floor merchandise
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Fielded questions and solved problems by informing customers of current promotions and store policies
  • Greeted customers entering store and promoted sales or special programs
  • Generated brand awareness and positive product impressions to increase sales

Delivery Driver

Barraco's Pizza
Orland Park, IL
08.2013 - 01.2015
  • Completed on-time deliveries by choosing best and most efficient routes
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Collected payments for completed deliveries and services daily
  • Maintained clean and orderly appearance while on shift
  • Operated vehicle safely in highly congested areas with no traffic violations

Receptionist/Office Administrator

H & R Block
Kankakee, IL
10.2011 - 03.2012
  • Provided clerical support to 15 company employees by copying, faxing and filing documents
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Balanced Tax Representative[s] availability, customer schedules and maximum load levels when scheduling appointments
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security for an overall safe environment
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Communicated any relevant schedule changes to the office supervisor
  • Offered appointment information updates and rescheduling to guests

Education

Some College (No Degree) - Massage Therapy

College of Dupage
Glen Ellyn, IL

Some College (No Degree) - Cosmetology

Tricoci University of Beauty Culture LLC
Elgin, IL

High School Diploma -

Lincolnway East
Frankfort, IL
12.2014

Skills

    CPR & First Aid Certified

    Scholastic Art Award- Silver Key

    Food Safety Certified

    Professional Fire Performer

    Professional Artist in Drawing and Painting

    Data Inputting

    Clerical Support

    Records Maintenance

Timeline

Insurance Agent

Globe Life
04.2022 - Current

Receptionist

Advanced Chiropractic
08.2021 - Current

Warehouse Worker

Leico Enterprises
03.2021 - 07.2021

Customer Service Representative

Macronet LTD
09.2018 - 03.2020

Delivery Driver

Panera Bread
03.2018 - 07.2018

Packer

JB Markerting And Fulfillment
11.2017 - 04.2018

Shift Manager, Line Cook and Prep Cook

Taco Bell
07.2016 - 08.2017

Retail Sales Associate

Spencer's
08.2015 - 11.2015

Delivery Driver

Barraco's Pizza
08.2013 - 01.2015

Receptionist/Office Administrator

H & R Block
10.2011 - 03.2012

Some College (No Degree) - Massage Therapy

College of Dupage

Some College (No Degree) - Cosmetology

Tricoci University of Beauty Culture LLC

High School Diploma -

Lincolnway East

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