Jordan Lane

Petsmart

04.2023 - Current

Provided good customer service through clear communication, timely responses to inquiries, professional, friendly demeanor.
Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.