Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Lankster

Tulsa,OK

Summary

Passionate IT Systems Engineer with a strong background in networking, cybersecurity, and IT infrastructure management. Adept at designing, configuring, and supporting complex IT environments, including virtualization, enterprise networking, and security solutions. Skilled in deploying and managing virtual desktop environments, implementing backup and disaster recovery strategies, and securing network data through advanced firewall and VPN solutions. Strong troubleshooting capabilities with a proactive approach to system optimization and issue resolution. Passionate about cybersecurity, with hands-on experience in SIEM solutions, digital forensics, and endpoint security. A dedicated team player with excellent communication skills, bridging the gap between technical solutions and business needs while staying updated on emerging technologies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

System Engineer

InterWorks
09.2024 - Current
  • Design, configure, and support complex IT infrastructures tailored to client needs.
  • Deploy and manage virtualization solutions, including VMware and Hyper-V environments.
  • Implement and maintain backup and disaster recovery strategies to ensure business continuity.
  • Manage and troubleshoot enterprise networking, including switching, routing, and firewall configurations.
  • Provide remote and on-site support for client IT environments, ensuring system stability and security.
  • Secure network data through advanced firewall, VPN, and endpoint protection solutions.
  • Deploy and manage virtual desktop infrastructures (VDI) for improved user experience and efficiency.
  • Perform patch management and software updates to maintain system integrity and security.
  • Troubleshoot and resolve escalated IT issues, working closely with clients to provide effective solutions.
  • Assist in the design and implementation of cloud-based solutions, including Microsoft 365 and Azure.
  • Maintain documentation of systems, configurations, and procedures for client environments.
  • Collaborate with cross-functional teams to develop and execute IT projects.
  • Continuously research and implement emerging technologies to improve system performance and security.

Senior Associate In-Home Expert

AT&T
11.2021 - 09.2024
  • Conducted in-home consultations to assess customer needs and recommend tailored AT&T solutions.
  • Educated customers on AT&T’s internet, mobile, and TV services, ensuring they understood the value and benefits.
  • Developed customized sales strategies to drive revenue and meet or exceed sales targets.
  • Installed and activated services for customers while providing hands-on product demonstrations.
  • Built strong relationships with customers through consultative sales techniques and excellent service.
  • Troubleshot basic technical issues and assisted customers with device setup and connectivity.
  • Managed customer accounts, processed orders, and ensured seamless service activation.
  • Maintained up-to-date knowledge of AT&T’s products, promotions, and competitive market trends.
  • Collaborated with internal teams to resolve service issues and ensure customer satisfaction.
  • Adapted to evolving sales goals and adjusted strategies to maximize performance in a competitive environment.

Solutions Manager

Verizon
10.2019 - 11.2021
  • Led and mentored a team of sales associates to drive performance and exceed sales targets.
  • Provided expert guidance on Verizon’s wireless, internet, and business solutions to customers.
  • Developed and executed sales strategies to enhance customer engagement and retention.
  • Trained and coached team members on sales techniques, product knowledge, and customer service excellence.
  • Managed store operations, including inventory control, merchandising, and compliance with company policies.
  • Analyzed sales data and market trends to identify opportunities for revenue growth.
  • Resolved escalated customer concerns, ensuring a positive experience and long-term loyalty.
  • Collaborated with district and regional leaders to implement business initiatives and drive success.
  • Ensured team adherence to operational standards and company policies to maintain efficiency.

Education

Bachelor of Science - Cybersecurity

Champlain College
Burlington, VT
12-2026

Associate of Science - Science

Murray State
Tishomingo, OK
05-2012

Skills

    Technical Skills
  • Networking & Infrastructure: TCP/IP, DHCP, DNS, VLANs, routing, switching, and firewall management
  • Cybersecurity & Threat Analysis: SIEM solutions (Elastic SIEM), log analysis, intrusion detection/prevention (IDS/IPS)
  • Digital Forensics & Evidence Handling: Hash verification, file system analysis, forensic investigation techniques
  • Endpoint Security: Antivirus solutions, endpoint detection and response (EDR), system hardening
  • Identity & Access Management (IAM): Role-based access control (RBAC), MFA implementation, security permissions
  • Virtualization & Cloud Technologies: VMware, Hyper-V, Proxmox, Microsoft 365, Azure, AWS
  • System Administration: Windows Server management, patching, remote troubleshooting, backup strategies
  • Disaster Recovery & Business Continuity: Backup and replication solutions, risk assessment
  • IT Consulting & Solutions Design: Assessing client needs, designing tailored IT solutions, managing IT projects
  • Technical Sales & Customer Engagement: Communicating IT solutions to customers, driving sales, and managing accounts
    • Soft Skills
  • Leadership & Team Management: Experience leading sales teams, mentoring associates, and driving performance
  • Communication & Customer Support: Ability to explain complex IT concepts to non-technical users and executives
  • Problem-Solving & Troubleshooting: Quick identification and resolution of IT issues in networking, security, and infrastructure
  • Attention to Detail: Critical when analyzing logs, securing systems, and handling digital evidence
  • Adaptability & Continuous Learning: Staying updated with emerging technologies, cybersecurity trends, and IT best practices
  • Project Management: Planning and executing IT projects, managing client relationships, and meeting deadlines

Certification

  • CompTIA Security+

Timeline

System Engineer

InterWorks
09.2024 - Current

Senior Associate In-Home Expert

AT&T
11.2021 - 09.2024

Solutions Manager

Verizon
10.2019 - 11.2021

Bachelor of Science - Cybersecurity

Champlain College

Associate of Science - Science

Murray State

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