Jordan Larkin
Sergeant And Suites Supervisor
Chicago,IL
Summary
Driven, hard working, and personable leader offering results oriented, attention to detail approach with more than 10 years of experience in sergeant and supervisory roles across diverse environments from the military to hospitality. Motivates employees to exceed customer expectations through positive reinforcement, clear communication, and equal standards in high-volume and fast paced settings, with focus on maintaining quality and cost controls. Service oriented with battle-tested multitasking, safety management, and decision making skills. Adept at promptly assisting guests through uncovering preferences, while providing friendly and upbeat service, resulting in consistent return customers.
Overview
6
6
Certificates
4
4
years of post-secondary education
24
24
years of professional experience
Work History
Suites Supervisor
Levy Restaurants At The United Center
Chicago, IL
11.2015 - Current
- Directed diverse team of up to 34 personnel to achieve challenging objectives in a fast-paced hospitality environment while upholding discipline and motivation.
- Operated as liaison between management and up to 80 suites, 4 super suites, and the Budlight Legends Lounge, resulting in effective communication and guest satisfaction.
- Delivered in-depth training to incoming supervisors in guest relations, localized staff management, efficient time utilization, and quality control.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Applied knowledge of daily product needs and forecasted required supplies to minimize in event supply requests, thus directly improving department efficiency.
- Tirelessly elevated suite operations, ensuring standards were exceeded in all environments, ranging from product presentation, to pantry sanitation, to building a cohesive workplace for all.
Suites Supervisor
Levy Restaurants At Wrigley Field
Chicago , IL
07.2015 - Current
- Liaison between suites management and culinary staff, using effective communication skills to enhance inter-department cohesion and solve issues in real time before problems arose.
- Responsible for oversight of all food and supplies and their transportation to up to 70 suites, while monitoring food preparation and using attention to detail to ensure all guest special requests were met.
- Innovated solutions that facilitated a more efficient food and supply transportation process through determining operational weak points and implemented corrective actions to resolve late arrivals of items and alleviating supply concerns.
- Volunteered for any task or job outside of area of responsibility once daily duties were completed, exemplifying Levy's attitude of teamwork and learning from other departments by gaining knowledge through experience earned by taking initiative.
- Contributed to Wrigley Field Suite Department's unique family culture by motivating team members through living the Levy core values of being nice, passionate, innovative, and inclusive.
- Effectively managed time constraints in an ever changing, fast paced environment, resulting in consistently meeting deadlines while offering solutions for any issue that arose.
Sergeant - 101st Airborne Division & WI Nat. Guard
US Army
Ft. Campbell KY , Waupun WI
10.2008 - Current
- Led a diverse group of up to 21 soldiers during various missions, including multiple combat zones, hurricane relief, and capital defense while overseeing training and professional growth.
- Conducted monthly performance evaluations, managed employee scheduling, compiled personnel reports, and wrote award summaries, resulting in 100% administration task accomplishment.
- Chosen as primary instructor for over 600 classes to Afghan National Police and US soldiers, resulting in unparalleled training experience.
- Responsible for monthly inventory and maintenance of over $2.1 million in military equipment, with 100% accountability rate.
- Used critical thinking to break down problems, evaluate solutions and make decisions while regularly working extreme hours which included nights, weekends, and holidays.
- Exceeded goals through effective task prioritization and great work ethic while streamlining daily, weekly, and monthly reporting through use of Microsoft Excel.
Education
Associate of Arts - Philosophy And Military Science
City Colleges of Chicago-Harold Washington College
Chicago, IL 09.2017 - Current
Keys To The Future - Future Leaders Program
Management And Future Leaders Training Program
The United Center 10.2017 - 03.2018
USArmy Non-Commissioned Officer Development School - Applied Leadership
Warrior's Leadership Course (Sergeants)
Ft. Campbell, KY 08.2011 - 10.2011
Skills
Supervision & Staff Management
Inventory controls
Food plating and presentation
First Aid/CPR
Cultural awareness
Written & Verbal Communication
Leadership
Planning and Coordination
Outstanding Work Ethic
Detail-Driven
Organization & Time management
Guest Relations
Employee Motivation
Policy & procedural adherence
Certification
Risk Management Course
Timeline
Risk Management Course
02-2021
Combat Life Saver- Medical First Responder Course
10-2019
Strategic Cultural Awareness
06-2019
Hazmat and Hazardous Materials Course
01-2019
Keys To The Future - Future Leaders Program
Management And Future Leaders Training Program
10.2017 - 03.2018
Associate of Arts - Philosophy And Military Science
City Colleges of Chicago-Harold Washington College
09.2017 - Current
Structured Self Development-Infantry Leadership
07-2016
Suites Supervisor
Levy Restaurants At The United Center
11.2015 - Current
Suites Supervisor
Levy Restaurants At Wrigley Field
07.2015 - Current
USArmy Non-Commissioned Officer Development School - Applied Leadership
Warrior's Leadership Course (Sergeants)
08.2011 - 10.2011
Secret Clearance Recipient
03-2010
Sergeant - 101st Airborne Division & WI Nat. Guard
US Army
10.2008 - Current