Jordan Lawce
Chandler,AZ
Summary
Achieved safest facility award in first managerial year at States Logistics Services, demonstrating exceptional leadership and adherence to safety standards. Skillfully managed a WMS system, enhancing inventory accuracy and currently on track to contribute over $2 million in profit. Fostered a team environment that significantly reduced turnover to less than 2%, showcasing both hard and soft skills. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in WMS software Infor Global Solutions. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
14
14
years of professional experience
Work History
Warehouse Manager
States Logistics Services
07.2023 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Conducted research to address shipping errors and packaging mistakes.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Enhanced team productivity with regular training sessions on safety and operational procedures.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
- Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
- Enhanced employee retention rates by implementing recognition program that acknowledged outstanding performance and contributions.
- Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
- Managed 6 accounts daily
- Managed 200 emails from customers and internal operations
Warehouse Supervisor
States Logistics Services
07.2022 - 07.2023
- Promote LEAN and Safety Culture
- Streamlined processes to loading outbound freight
- Work with customers daily
- Perform monthly safety meetings and observations
- Track inventory in WMS system
- Manage approximately 150 emails between customers and internal operations
- Work closely with transportation team, planning and scheduling.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Team Lead
States Logistics Services
01.2021 - 01.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Performed 10 Cycle counts daily to track inventory.
Crew Member
Trader Joe's
10.2010 - 12.2020
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Tracked inventory levels for various sections of the store ensuring, product was available and never had overstock.
Education
Santa Ana College
Santa Ana, CAHigh School Diploma -
Esperanza High School
Anaheim, CA06.2011
Skills
- Managing operational needs on day to day basis
- 1st year as manager, won safest facility with 0 OSHA recordable accidents
- Managing WMS system to track inventory levels and troubleshoot orders
- On track to contribute over 2 million in profit in first year
- Reduced turnover rate less than 2%
- Promoted positive team environment
- Quality control with specific accounts
- Reducing expense costs
- Quality control with specific accounts
- Reducing expense costs
- Shipping and receiving
- Forklift Operations
- Warehouse Operations
- Inventory Management
- Hiring and Training
- Operations Management
- Quality control with specific accounts
- Reducing expense costs
Timeline
Warehouse Manager
States Logistics Services
07.2023 - Current
Warehouse Supervisor
States Logistics Services
07.2022 - 07.2023
Team Lead
States Logistics Services
01.2021 - 01.2022
Crew Member
Trader Joe's
10.2010 - 12.2020
Santa Ana College
High School Diploma -
Esperanza High School
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