Jordan Leanhart
Louisville,KY
Summary
Proven educator and administrator, adept in early childhood development and customer service, honed at AJ Preschool and Kentucky Kingdom. Excels in creating nurturing environments, fostering cultural sensitivity, and enhancing interpersonal communication. Achieved significant improvements in infant social skills and guest satisfaction through innovative lesson planning and effective problem-solving.
Overview
12
12
years of professional experience
Work History
Older Infant Teacher
AJ Preschool
09.2016 - Current
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted development of social, emotional, and communication skills in infants.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
- Improved communication skills among infants by incorporating sign language into daily routines.
- Collaborated with fellow teachers to develop and implement engaging lesson plans for infant care.
- Promoted cognitive development through interactive play sessions and sensory experiences.
- Participated in professional development workshops to stay current with best practices in early childhood education.
- Contributed to creating an inclusive atmosphere where diverse backgrounds were celebrated through cultural exploration activities designed for infants.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Guided students to develop social, emotional and physical skills.
Guest Services/Administrative Assistant
Kentucky Kingdom And Hurricane Bay
06.2016 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Attractions Operator
Universal Orlando Resorts
06.2015 - 04.2016
- Contributed to a high level of guest satisfaction by consistently providing friendly, professional service in all interactions.
- Served as a knowledgeable resource for guests seeking information about park attractions, events, and amenities.
- Managed crowd control during peak times, implementing strategies to alleviate congestion and ensure that guests had an enjoyable experience throughout their visit.
- Enhanced guest experience by operating attractions safely and efficiently.
- Promoted a fun atmosphere for guests by engaging with them throughout their visit, offering assistance when necessary.
- Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
- Managed wait times effectively by implementing efficient boarding procedures and maintaining consistent ride operation speeds.
Attractions Operator
Walt Disney World Resort
08.2014 - 05.2015
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Developed strong relationships with fellow team members, fostering a cohesive work environment that consistently delivered high-quality experiences for guests.
Sales Associate
Kohls Department Store
05.2012 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor Of Arts - Theatre
Northern Kentucky University
Newport, KY05.2014
Skills
- First Aid Training
- Patience and Empathy
- Safety awareness
- Activity Planning
- Group and individual instruction
- Age-Appropriate Activities
- Early Childhood Development
- Tact and sensitivity
- Customer Service
- Friendly and likeable
- Caring and Understanding
- Active listener
- Emotionally supportive
- Arts, crafts, and games
- Accurate record keeping
- Interpersonal and written communication
- Cultural Sensitivity
- Basic clerical knowledge
Additional Information
Volunteer Work
- Walden Theatre - performer, stage manager, sound/lighting operation
- Clarksville Little Theatre - stage manager, set crew, sound/lighting operation
Timeline
Older Infant Teacher
AJ Preschool
09.2016 - Current
Guest Services/Administrative Assistant
Kentucky Kingdom And Hurricane Bay
06.2016 - 12.2016
Attractions Operator
Universal Orlando Resorts
06.2015 - 04.2016
Attractions Operator
Walt Disney World Resort
08.2014 - 05.2015
Sales Associate
Kohls Department Store
05.2012 - 05.2013
Bachelor Of Arts - Theatre
Northern Kentucky University