Jordan Lenoir
Fletcher,NC
Summary
Dynamic and innovative professional with a proven track record of enhancing operational efficiency and customer satisfaction at Jess Speer. Excelled in problem-solving and multitasking, significantly reducing workload by streamlining processes. Demonstrates exceptional teamwork, collaboration, and a goal-oriented mindset, alongside proficiency in various software programs. Committed to delivering results through creativity and a strong academic background.
Overview
2
2
years of professional experience
Work History
Payed Intern
Jess Speer
2024.07 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Contributed to project success by diligently performing literature reviews.
- Boosted social media engagement through creative content creation.
Concessions Worker
Tyler Holt
2023.07 - 2023.08
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
- Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
- Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
Cashier
Matt Donnelly
2022.12 - 2022.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
IC Imagine Public Charter School
110 Champion Way, 28806Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Team Collaboration
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Attention to Detail
- Creative and Resourceful
- Creativity and Innovation
- Flexible Schedule
- Professionalism and Etiquette
- Complex Problem-Solving
- Initiative
- Strong Academic Record
Timeline
Payed Intern
Jess Speer
2024.07 - Current
Concessions Worker
Tyler Holt
2023.07 - 2023.08
Cashier
Matt Donnelly
2022.12 - 2022.12
IC Imagine Public Charter School
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