Jordan Livermore
Dewitt,MI
Summary
Proven multitasker and efficient team collaborator, I leveraged my ingredient preparation and customer service skills at Capital Prime to enhance kitchen productivity and customer satisfaction. Demonstrated adaptability and a keen eye for detail, contributing to a significant improvement in operational efficiency and team synergy.
Overview
13
13
years of professional experience
Work History
Kitchen Prep Cook
Capital Prime
07.2021 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Executed high-volume prep work with efficiency.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Demonstrated adaptability in learning new cooking methods and techniques, staying current with industry trends for continuous improvement.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.
Customer Service Representative Agent
Quest
12.2019 - 04.2021
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
Customer Service Representative
Haven Smoke Shop
11.2018 - 11.2019
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Barista Supervisor
Biggby
10.2011 - 09.2018
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
- Assisted in the hiring process, contributing to the selection of highly skilled baristas for the team.
Education
High School Diploma -
Dewitt High School
DeWitt, MI06.2011
Skills
- Cleanliness
- Organization
- Ingredient preparation
- Temperature control
- Food storage
- Cross-contamination prevention
- Knife skills
- Cooking techniques
- Food presentation
- Measuring ingredients
- Quick-learning
- Teamwork and collaboration
- Attention to detail
- Time management
- Customer service
- Following instructions
- Highly motivated
- Efficient multitasking
- Dependable and reliable
- Active listener
- Baking techniques
Timeline
Kitchen Prep Cook
Capital Prime
07.2021 - Current
Customer Service Representative Agent
Quest
12.2019 - 04.2021
Customer Service Representative
Haven Smoke Shop
11.2018 - 11.2019
Barista Supervisor
Biggby
10.2011 - 09.2018
High School Diploma -
Dewitt High School
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