Jordan Lolly
Bear,DE
Summary
Responsible employee proficient in Sales and Retail. Passionate and motivated with a drive for excellence. 11 years in Sales and Customer Service positions. 4 years in Management.
Overview
11
11
years of professional experience
Work History
Senior Retail Sales Consultant
AT&T
Bear, DE
10.2022 - Current
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted with stock replenishment of shelves and displays.
- Maintained cleanliness of the store environment including floors, windows, restrooms, counters.
- Developed visual merchandising strategies to attract more customers into the store.
- Processed online orders for delivery or pickup at retail location.
- Attended regular training sessions on new products and services offered by the company.
- Handled returns and exchanges in accordance with established policies and procedures.
- Implemented price changes according to corporate directives.
- Assisted customers with product selection based on individual needs and preferences.
- Provided support for fellow associates during periods of high customer traffic.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Assessed conflicts and identified solutions for clients promptly.
- Managed deposits, financial transactions and business inventory.
- Identified demand for service offerings through needs assessments.
- Ensured store was opened and closed in a timely manner according to company policies.
Assistant Store Manager
Piercing Pagoda
Wilmington, DE
11.2017 - 08.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Keep records of purchases, sales, and requisitions
- Enforce safety, health, and security rules
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Establish and implement policies, goals, objectives, and procedures for their department
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Assistant Store Manager
Lids
Wilmington, DE
05.2017 - 07.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Instruct staff on how to handle difficult and complicated sales
- Keep records of purchases, sales, and requisitions
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Hang, fold, package, and tag finished articles for delivery to customers
- Examine sketches, sample articles, and design specifications to determine quantities, shapes, and sizes of pattern parts, and to determine the amount of material or fabric required to make a product.
Senior Assistant Store Manager
F.Y.E.
Wilmington, DE
12.2014 - 04.2017
- Use computers for various applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Key holder
- Resolve customer complaints regarding sales and service
- Oversee regional and local sales managers and their staffs
- Determine price schedules and discount rates
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Monitor customer preferences to determine focus of sales efforts
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties.
Store Manager
RadioShack
New Castle, DE
04.2016 - 02.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Keep records of purchases, sales, and requisitions
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Monitor customer preferences to determine focus of sales efforts
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Supervise others and provide on-the-job training
- Stock shelves, and mark prices on shelves and items
- Key Holder.
Customer Service Associate
Walgreens
New Castle, DE
11.2014 - 03.2016
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems.
Customer Service Associate
WaWa
New Castle, DE
11.2013 - 12.2014
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Maintain sanitation, health, and safety standards in work areas
- Verify that prepared food meets requirements for quality and quantity
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Measure ingredients required for specific food items being prepared
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously
- Prepare and serve beverages such as coffee and fountain drinks
- Pre-cook items such as bacon, to prepare them for later use.
Education
High School Diploma - General Studies
Newark High School
Skills
- Sales Tracking
- Staff Development
- Time Management
- Sales management
- Complex Problem-Solving
- Customer Service
- Custodial Training Certificate
- Multiple Time Manager of the Month Award Recipient
Timeline
Senior Retail Sales Consultant
AT&T
10.2022 - Current
Assistant Store Manager
Piercing Pagoda
11.2017 - 08.2020
Assistant Store Manager
Lids
05.2017 - 07.2020
Store Manager
RadioShack
04.2016 - 02.2017
Senior Assistant Store Manager
F.Y.E.
12.2014 - 04.2017
Customer Service Associate
Walgreens
11.2014 - 03.2016
Customer Service Associate
WaWa
11.2013 - 12.2014
High School Diploma - General Studies
Newark High School