Armando Gomez Jr
Houston,United States
Summary
Dynamic leader with proven success in store operations and team leadership at Academy Sports and Outdoors. Excelled in enhancing customer satisfaction and implementing effective merchandising strategies. Skilled in multitasking, organization, and fostering teamwork. Demonstrated adaptability and a commitment to continuous learning, significantly improving store performance and employee engagement.
Overview
13
13
years of professional experience
Work History
Store Team Leader
Academy Sports and Outdoors
12.2022 - Current
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Handled customer complaints and issues politely and professionally.
- Implemented effective merchandising strategies for better product visibility and increased sales.
- Trained new employees on store operations, customer service skills, and product knowledge.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
- Coordinated with day management regarding on-going issues.
Assistant Store Manager
Ross Dress for Less
02.2018 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Sally Beauty Supply
03.2012 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
GED -
Texas Southern University
Houston, TXSkills
- Store operations
- Customer service
- Multitasking and organization
- Customer service and engagement
- Friendly and positive
- Merchandising strategies
- Willingness to learn
- Teamwork and collaboration
- Team leadership
- Adaptability and flexibility
Timeline
Store Team Leader
Academy Sports and Outdoors
12.2022 - Current
Assistant Store Manager
Ross Dress for Less
02.2018 - 10.2022
Store Manager
Sally Beauty Supply
03.2012 - 01.2018
GED -
Texas Southern University