Jordan Lopez
Bridgecrest
Superior,USA
6
years of professional experience
Detail-oriented individual with exceptional communication and portfolio management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
Loan Advisor
4 Years 7 Months- Contacted customers to collect past-due payments while negotiating manageable payment arrangements and long-term solutions that addressed their financial needs.
- Deliver high quality customer service by building rapport, demonstrating empathy and maintaining professional communication in challenging situations
- Ensured compliance with FDCPA guidelines and company policies while accurately documenting all customer interactions across multiple internal systems.
- Managed customer accounts, resolving past-due balances through effective communication and negotiation.
Manager
9 Months- Managed daily store operations, optimizing customer service and ensuring adherence to company standards.
- Manager sales transactions, returns, and financial deposits with accuracy and accountability
- Maintained detailed sales records and performance reports, enhancing data accuracy and accessibility.
- Supported team development initiatives, fostering a positive, customer-focused work environment.
Hostess/Cashier
6 Months- Ensured precise documentation of customer food orders for efficiencyism
- Delivered mail efficiently within the designated areas of the establishment
- Facilitated smooth customer transactions to enhance overall satisfaction
Education
Highschool
GPA: 3.40
Skills
Results Driven
Negotiation skills
Great Communication
Customer Engagement
Multitasker
Multitasking
Customer account management
Effective communication
Leader
Outgoing
Trustworthy
Quick Learner
Timeline
Loan Advisor
Bridgecrest
02.2022 - CurrentRead More
Manager
The Children's Place
07.2021 - 04.2022Read More
Hostess/Cashier
Miners on Main Cafe
08.2020 - 02.2021Read More
Superior Jr. Sr. Highschool
Highschool
Read More
AWARDS
Top Performer – Bridgecrest
- #1 Top Performer — Aug 2022, Jun 2023, May 2025, Jul 2026
- #2 Top Performer — Oct 2025
- #3 Top Performer — Mar 2023, Jun 2025, Sept 2025, Nov 2025, Mar 2026
Top Cash Collector – Bridgecrest
- Jan 2025, Jan 2026
- Outbound Top Cash Collector — Aug 2022
Highest Department Save Rate – Bridgecrest
- Jul 2022, Aug 2024, Feb 2025