Jordan Lottman
Lincoln,NE
Summary
Service-focused people leader bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
9
9
years of professional experience
Work History
Regional Technology Services Manager
Lincoln Public Schools
10.2023 - Current
- Identified and helped to implement efficiencies in workflow.
- Trained and developed employees in company procedures and workflow.
- Maintain open communication throughout the region to identify and resolve customer issues in a timely manner.
- Collaborated with cross-functional teams to identify opportunities for process improvements and implement strategic solutions accordingly.
Technology Support Specialist
Lincoln Public Schools
06.2023 - 10.2023
- Used ticketing systems to manage and process support actions and requests
- Translated complex technical issues into digestible language for non-technical users
- Installed, configured and maintained computer systems and network connections
- Diagnosed and troubleshot hardware, software and network issues
Sales Manager/Swat/Sales
Best Buy
05.2015 - 06.2023
- Manage and lead the successful launch of multiple consumer electronics each year
- Devoloped and maintained high performing individuals within a diverse workforce
- Identified deficiencies in department performance and developed an action plan to resolve issues
- Fostered relationships with leadership and nearby locations to help identify best practices
Skills
- Verbal and Written Communication
- Time Management
- Critical Thinking
- Relationship Management
- Adaptability
Volunteer Experience
- Habitat For Humanity, Helped build a home for a family in need.
- American Cancer Society, Promoted awareness and raised donations at a Run for Cancer.
- People City Mission, Helped stock shelves with clothing donated to those in need.
Timeline
Regional Technology Services Manager
Lincoln Public Schools
10.2023 - Current
Technology Support Specialist
Lincoln Public Schools
06.2023 - 10.2023
Sales Manager/Swat/Sales
Best Buy
05.2015 - 06.2023