Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jordan Love

Beaufort,SC

Summary

Proven to enhance client satisfaction and streamline operations, my tenure at Osceola Council On Aging showcases my adeptness in data entry and compassionate communication. Specializing in intake assessment and client support, I consistently improved workflow efficiency and confidentiality compliance, demonstrating critical thinking and problem-solving prowess.

Overview

16
16
years of professional experience

Work History

Intake Specialist

Osceola Council On Aging
02.2020 - 08.2024
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
  • Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
  • Coordinated with local government to provide resources to clients.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Customer Service Representative

Booking.com USA
12.2015 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Responded proactively and positively to rapid change.
  • Maintained confidentiality of sensitive client information, adhering to professional ethics and legal requirements at all times.

Receptionist

Lifetime Kia
05.2013 - 07.2015
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Trained new employees on inventory management processes, ensuring a consistently high level of performance across the entire team.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Conducted thorough research to resolve complex registration issues, improving overall department efficiency.
  • Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
  • Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.

Clerical Worker

Sandy Love Investigations
10.2008 - 05.2013
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
  • Improved office efficiency by streamlining filing systems and organizing document storage.
  • Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Coordinated and scheduled meetings and appointments.

Education

High School Diploma - General Studies

Dr. Phillips High School
Orlando, FL
05.2007

Skills

Data Entry

Accomplishments

I have taken various courses on the UDEMY platform that my previous employer

Booking. com provided for the following and have earned certificates of completion:

  • Business Networking Basics
  • Powerful Speaking
  • How to Exceed Your Customers Expectations
  • New Managers Five Week Success System
  • Coaching Employees for Higher Performance
  • Performance Management
  • Growth Team Management

Timeline

Intake Specialist

Osceola Council On Aging
02.2020 - 08.2024

Customer Service Representative

Booking.com USA
12.2015 - 02.2020

Receptionist

Lifetime Kia
05.2013 - 07.2015

Clerical Worker

Sandy Love Investigations
10.2008 - 05.2013

High School Diploma - General Studies

Dr. Phillips High School

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Jordan Love