Jordan Lozano
Cherry Valley,California
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant Senior
Loma Linda Medical Center
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Oversees, directs and monitors the work of other administrative staff and coordinates the completion of complex projects within assigned areas as needed.
- Assists with sensitive, high-level HR activities including, but not limited to: submitting and processing various HRM forms, labor requisitions, new hire paperwork and orientation, time and attendance, employee appraisals, transfers, terminations, safety and compliance training and serving as liaison among the functional department and employees.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Handles and redirects phone calls, emails, and walk-in traffic to appropriate points of contact
Patient Navigator: Scheduling/Referrals/Data Entry
Loma Linda Neuropathic Therapy Center
07.2017 - Current
- Fields incoming calls and reroutes them to the appropriate personnel/destination
- Greet and assist the public
- Maximizes staffing resources and manages departmental census
- Acts as a liaison between patients and facility clinicians/staff
- Assist in the recruiting and training of new staff members
- Maintain patient and clinician schedules on a continuous basis
- Tracking staff productivity through accurate data entry
- Manages clinical billing and time off request
- Uses all office equipment necessary to complete daily tasks
- Skillfully develop department goals, objectives, and standards of performance, policies, and procedures
- Recruited, hired, trained, and coached all new employees for scheduling
- Worked on special projects with and for multiple department Administrative Directors
- Coordinating schedules for meetings, booking conference rooms, and coordinating events
- IRB certified and Red Cap access for data entry for clinic
- Coordinate different research studies and work closely with different departments such as cancer center, diabetic center, neurology, and preventative care, contact internet webform submission request.
Scheduling/Referral/Insurance Verification Coordinator
Loma Linda Medical Center
07.2011 - Current
- Fields incoming calls and reroutes them to the appropriate personnel/destination
- Greet and assist the public
- Maximizes staffing resources and manages departmental census
- Acts as a liaison between patients and facility clinicians/staff
- Assist in the recruiting and training of new staff members
- Maintain patient and clinician schedules on a continuous basis
- Tracking staff productivity through accurate data entry
- Manages clinical billing and time off request
- Uses all office equipment necessary to complete daily task
- Skillfully develop department goals, objectives, and standards of performance, policies, and procedures
- Recruited, hired, trained, and coached all new employees for scheduling
- Worked on special projects with and for the director
- Assist in backing up Lead Scheduler when they are out
- Verify and call all insurances for Benefits and Eligibility
- Work closely with my supervisor on all billing work queues for Outpatient Rehab
- Schedule Multiple Multi-Discipline appointment for patients.
Education
High School Diploma -
Beaumont Senior High School
Beaumont, CA06.2008
Skills
- Excellent Customer Service
- Proficient in all PC operations/functions
- Able to type 50 WPM
- Effective verbal and written communication
- Strong presentation skills
- Promotes positive behavior
- Able to work independently and in group settings/Works well under pressure
- Organization and planning
- Knowledge of medical terminology
References
REFERENCES ARE AVAILABLE UPON REQUEST
Timeline
Administrative Assistant Senior
Loma Linda Medical Center
08.2022 - Current
Patient Navigator: Scheduling/Referrals/Data Entry
Loma Linda Neuropathic Therapy Center
07.2017 - Current
Scheduling/Referral/Insurance Verification Coordinator
Loma Linda Medical Center
07.2011 - Current
High School Diploma -
Beaumont Senior High School
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