Jordan Lugo
Laurinburg,NC
Summary
Knowledgeable with a solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
4
4
years of professional experience
Work History
Cashier
Ice Breakers
05.2024 - 05.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Accurately processed customer payments using cash, credit cards, and checks.
- Helped restock shelves when necessary to maintain an organized display area.
Snow Cone Maker
Ice Breakers
05.2024 - 05.2025
- Kept track of temperatures during hot days in order to ensure safe consumption of snow cones.
- Followed strict food safety guidelines when preparing snow cones for customers.
- Performed basic maintenance tasks on the machine such as cleaning and changing filters.
- Adapted quickly to new recipes introduced by management.
- Stocked supplies such as cups, syrups, napkins, straws, and other items.
- Operated snow cone machines to prepare and serve flavored ice treats in a timely manner.
- Assisted with menu changes or additions when needed.
- Managed inventory levels of all ingredients necessary to make snow cones.
- Utilized customer service skills to interact with customers and answer questions about products.
- Maintained cleanliness of the equipment, workspace, and surrounding areas according to health regulations.
- Mixed flavors of syrup together for custom creations requested by customers.
Certified Teacher Assistant
Stateline Children's World
01.2022 - 03.2025
- Ensured compliance with school policies and procedures as well as state regulations governing special education services.
- Conducted small group instruction sessions tailored to meet the needs of each student's learning style.
- Utilized effective communication skills to maintain strong relationships with parents and guardians.
- Identified areas of strengths and weaknesses for each student so appropriate interventions could be developed.
- Developed a comprehensive understanding of classroom management techniques, including positive reinforcement strategies.
- Assisted with the implementation of IEPs for students with disabilities.
- Provided one-on-one tutoring sessions for struggling students in order to boost academic achievement.
- Assisted teachers in managing classroom transitions while maintaining a safe learning environment.
- Organized instructional materials such as textbooks, worksheets, manipulatives, to maximize efficiency during lessons.
Tech Changemaker
4 - H
07.2021 - 04.2023
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Education
Bachelor of Science - Clinical Psychology
University of North Carolina At Pembroke
Pembroke, NC05-2026
Associate of Arts - Psychology
Richmond Community College
Hamlet, NC12-2023
High School Diploma -
Scotland Highschool
Laurinburg, NC06-2021
Skills
- Skilled in digital tools and technologies
- Flexible learning strategies
- Effective team collaboration
- Timely and reliable
- Emergency response skills
- Fluent in Spanish
- Workplace professionalism
- Skilled in effective cleaning and sanitizing practices
- Client support
- Financial transaction processing
- Supportive listening
- Transaction processing proficiency
Accomplishments
- Completed manager training program.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Ice Breakers
05.2024 - 05.2025
Snow Cone Maker
Ice Breakers
05.2024 - 05.2025
Certified Teacher Assistant
Stateline Children's World
01.2022 - 03.2025
Tech Changemaker
4 - H
07.2021 - 04.2023
Bachelor of Science - Clinical Psychology
University of North Carolina At Pembroke
Associate of Arts - Psychology
Richmond Community College
High School Diploma -
Scotland Highschool
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