Jordan Lukat
Cincinnati
Summary
Dynamic leader with extensive expertise in customer service and problem-solving, refined at Michaels Arts and Crafts. Achieved significant reduction in customer complaints and enhanced team performance through impactful training and mentorship. Proficient in Microsoft Office with a reputation for outstanding time management, fostering high employee retention and exemplifying strong team building and leadership.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Manager
Michaels Arts and Crafts
10.2024 - 04.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Head Cashier Supervisor
Lowes Home Improvment
01.2023 - 08.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
Education
Bachelor of Arts - Digital Communications And Multimedia
University of Cincinnati
Cincinnati, OHSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Decision-making
- Excellent time management skills
- Complaint resolution
- Team building and leadership
- Exceptional telephone etiquette
Timeline
Customer Service Manager
Michaels Arts and Crafts
10.2024 - 04.2025
Cashier
Walmart
06.2024 - Current
Head Cashier Supervisor
Lowes Home Improvment
01.2023 - 08.2023
Bachelor of Arts - Digital Communications And Multimedia
University of Cincinnati
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