Jordan Lund
Public Relations Specialist
American Fork
Summary
Dynamic communications student with a strong foundation in research assistance, public relations support, and client service. Proven experience in survey coordination, data analysis, digital communications, and organizational management enhances the ability to contribute effectively in fast-paced environments. Committed to building a career in public relations through continuous learning, professional development, and hands-on experience. Eager to leverage skills and knowledge to create impactful communication strategies that resonate with diverse audiences.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Research Assistant — Communications Department
Utah Valley University
01.2023 - Current
- Conduct data collection, transcription, and qualitative analysis for communications research projects.
- Assist with survey programming, focus group coordination, and data cleaning.
- Produce data summaries and contribute to departmental social media management and digital signage updates.
- Support research initiatives with attention to detail, professionalism, and collaborative communication.
Receptionist
Ivy’s Nails
06.2022 - Current
- Manage daily customer communications, including 30–50 phone inquiries and appointment scheduling.
- Conduct new client orientations, manage electronic records, and streamline scheduling operations.
- Resolve client concerns with a focus on customer satisfaction and business efficiency.
- Support marketing efforts by promoting client loyalty programs and maintaining positive customer relations.
Education
Bachelor of Science - Public Relations
Utah Valley University
Orem, UT04.2026
Skills
- Written & Verbal Communication
- Customer Service & Client Relations
- Team Collaboration
- Research Assistance & Data Analysis
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Survey Coordination
- Organizational Management
- Data collection
- Research and analysis
- Research design
- Problem-solving
Certification
CITI Program Certified - Social Behavioral Research
Accomplishments
- Presented research on Artificial Intelligence at Utah Valley University Media Ethics Event.
- Created campaign at Utah Valley University to discuss conservation at U.S. National Parks
- Used Microsoft Excel to develop tracking spreadsheets.
Timeline
Research Assistant — Communications Department
Utah Valley University
01.2023 - Current
Receptionist
Ivy’s Nails
06.2022 - Current
Bachelor of Science - Public Relations
Utah Valley University
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