Jordan Lynn Plank
Midway,UT
Summary
Innovative Group Product Manager known for high productivity and efficiency in task completion. Possess specialized skills in product lifecycle management, market analysis, and cross-functional team leadership. Excel in communication, strategic planning, and problem-solving to deliver outstanding product strategies and enhancements.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Group Product Manager
Priority Dispatch Corporation
Salt Lake City, USA
02.2025 - Current
- Lead flagship emergency dispatch product lines impacting millions of end users annually across 52 countries
- Implemented CI/CD across three product lines, increasing deployment frequency by 40% and reducing release defects by 30%, resulting in improved velocity, release quality, and team morale
- Standardized multiple product SOPs (Azure Boards, onboarding, training), enabling faster delivery and improvement of cross-team resourcing, which increased project throughput and reduced onboarding time by 25%
- Introduced a component library strategy, accelerating development and reduced design iteration costs by 20%
- Initiated key performance metrics, including cycle times and lead times, across product teams, resulting in a 15% reduction in delivery time and improved visibility into process bottlenecks
- Championed AI adoption for product and project management with responsible-use standards, resulting in a 30% increase in automation efficiency and improved decision-making across teams
- Built a culture of ownership, accountability, curiosity, and psychological safety by leveraging Azure retro surveys, resulting in a 25% increase in team engagement scores and more actionable feedback for continuous improvement
- Improved operational excellence by streamlining release processes, reducing support response times by 20%, and achieving ISO alignment, resulting in higher customer satisfaction and enhanced product reliability
- Instituted quarterly team playbooks to align strategy, execution, and continuous improvement, resulting in a 20% increase in project alignment and a measurable boost in team performance
Product Manager
Priority Dispatch Corporation
Salt Lake City, USA
02.2024 - 02.2025
- Rebuilt two legacy flagship products utilizing Agile and Waterfall methodologies, driving a 25% reduction in onboarding time
- Represented company at industry conferences with 100+ live demos and multiple speaking engagements
- Delivered 0→1 AI Emergency Call Simulation application accounting for over $2 million ARR in the first year
- Established strong user feedback loops through agency shadowing, field visits, NPS instrumentation, and in-app data collection
Product Owner
Priority Dispatch Corporation
Salt Lake City, USA
02.2023 - 02.2024
- Prioritized and organized three product backlogs based off roadmaps and stakeholder alignment
- Designed wireframes to provide visualization for 100s of product requirements for stakeholders and development team
- Coached teams on use of Scrum and Agile Methodologies to improve fluidity of release cycles
Product Owner
Build Technology Group
Atlanta, USA
09.2022 - 02.2023
- Wrote 100s of user stories based off business requirements and UX designs
- Designed wireframes to provide visualization of product requirements for stakeholders and development team
- Demonstrated new features and product releases to stakeholders to ensure alignment and gather feedback
Product Owner - Customer Experience
OneTrust
Atlanta, USA
01.2021 - 06.2022
- Created partner portal for over 1000 representatives using Salesforce community development tools
- Held daily scrum meetings for 3 different product teams including daily standups, retros, backlogs, and sprint planning
- Managed OneTrust Community site which provided a knowledge base, tools, and resources for utilizing the OneTrust platform
Customer Success Manager
OneTrust
Atlanta, USA
10.2019 - 12.2021
- Solved customer problems through various engagements to improve overall satisfaction and adoption
- Shared best practices across customer base for privacy programs and processes
- Defined new processes such as health check programs and smarter use engagements
Strategic Partnerships Manager/Account Executive
Rubicon Global
Atlanta, USA
08.2016 - 09.2019
- Created Rubicon's partner portal with product team to streamline outsourced sales processes
- Consistently reached monthly goal of $20,000 annual net revenue
- Led and trained over 50 account executives on organizing their day and sales processes
Business Development Manager
TRC Staffing Services, Inc.
Atlanta, USA
09.2015 - 04.2016
- Increased number of positions through existing book of 20 accounts by 25%
- Found five new accounts totaling in 100 new positions
- Cultivated relationships through attending at least three business networking events per week
Front Desk Agent/Guest Relations
The Ritz-Carlton, Buckhead
Atlanta, USA
01.2014 - 09.2015
- Created positive guest experiences by anticipating their needs and utilizing their known preferences
- Increased property revenue generated individually via room upsells by 100%
Education
Generative AI For Business Applications Post Grad Program -
University of Texas
01.2026
Bachelor Of Science - Hospitality Management, Business
The University of Alabama
Tuscaloosa, AL05.2013
Skills
- Agile transformation strategies
- CI/CD pipeline management
- Quality assurance and improvement
- RACI framework implementation
- User feedback integration
- SDLC methodologies
- Requirements gathering and analysis
- Testing and deployment strategies
- Product roadmapping techniques
- User persona creation and analysis
- Backlog management practices
- User story development methodologies
- AI workflow design principles
- Ethical AI considerations
- Compliance alignment strategies
- KPI definition and tracking
- A/B testing methodologies
- Performance tracking metrics
- Product vision and strategy formulation
- Scrum framework application
- Agile software development practices
- Feature prioritization techniques
- Stakeholder management skills
- Agile methodologies application
- Product analytics techniques
- Cross-functional leadership capabilities
- Business case development
Certification
Advanced Certified Facilitator (ACS-CF)
Timeline
Group Product Manager
Priority Dispatch Corporation
02.2025 - Current
Product Manager
Priority Dispatch Corporation
02.2024 - 02.2025
Product Owner
Priority Dispatch Corporation
02.2023 - 02.2024
Product Owner
Build Technology Group
09.2022 - 02.2023
Product Owner - Customer Experience
OneTrust
01.2021 - 06.2022
Customer Success Manager
OneTrust
10.2019 - 12.2021
Strategic Partnerships Manager/Account Executive
Rubicon Global
08.2016 - 09.2019
Business Development Manager
TRC Staffing Services, Inc.
09.2015 - 04.2016
Front Desk Agent/Guest Relations
The Ritz-Carlton, Buckhead
01.2014 - 09.2015
Generative AI For Business Applications Post Grad Program -
University of Texas
Bachelor Of Science - Hospitality Management, Business
The University of Alabama