Jordan Mabins
Topeka
Summary
Dynamic Case Manager at Catholic Charities of Northeast Kansas, skilled in crisis intervention and resourcefulness. Successfully developed individualized service plans, enhancing client access to community resources. Proven ability to lead teams and resolve conflicts, fostering a supportive environment that promotes client and staff safety and satisfaction. Possess a strong desire to help people in crisis have a better quality of life they deserve.
Overview
6
6
years of professional experience
Work History
Case Manager
Catholic Charities or Northeast Kansas
03.2025 - Current
- Assisted clients in accessing community resources and services.
- Coordinated intake assessments to evaluate client needs effectively.
- Documented client interactions and case progress in management systems.
- Developed individualized service plans to address specific challenges.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Provided leadership, guidance and support to staff members.
Schedule Coordinator
Valeo Behavioral Healthcare
05.2023 - 03.2025
- Coordinated daily schedules to optimize resource allocation and ensure timely service delivery.
- Assisted in managing appointments and meetings for team members, enhancing operational efficiency.
- Communicated with clients to confirm schedule details, fostering positive relationships and client satisfaction.
- Utilized scheduling software to track appointments and allocate resources effectively.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Enhanced care to persons served by implementing individualized care plans while monitoring and documenting progress.
- Deescalated challenging situations using conflict resolution skills and therapeutic communication techniques, preserving a safe environment for patients and staff alike.
Customer Service Representative
ONEGAS, Inc.
05.2019 - 04.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM software.
- Collaborated with team members to enhance service quality and efficiency.
- Assisted in training new employees on company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certified Nursing Assistant - Nursing
Washburn Institute of Technology
Topeka, KS11-2013
College Preparatory
Topeka High School
Topeka, KS05-2013
Skills
- Team building
- Staff management
- Written and verbal communication
- Crisis intervention
- Conflict resolution
- Resourcefulness
Timeline
Case Manager
Catholic Charities or Northeast Kansas
03.2025 - Current
Schedule Coordinator
Valeo Behavioral Healthcare
05.2023 - 03.2025
Customer Service Representative
ONEGAS, Inc.
05.2019 - 04.2023
Certified Nursing Assistant - Nursing
Washburn Institute of Technology
College Preparatory
Topeka High School
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